Zoë Lawlor Hill
Toronto,ON
Summary
Dedicated hospitality professional with a strong background in service delivery and client engagement. Proven ability to manage operations, enhance customer experiences, and support team collaboration in a dynamic setting. Highly skilled hairstylist with a passion for colour services: especially foil-work and blonding, eager to update skills and rebuild clientele.
Overview
10
10
years of professional experience
Work History
Bartender
Fat Pasha
03.2024 - 03.2025
- Prepared and served a diverse range of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in managing inventory levels and restocking supplies as needed.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
Assistant Manager
Reach Personal Training
06.2022 - 04.2023
- Coordinated scheduling and communication between trainers and clients to optimize sessions.
- Monitored daily operations to ensure adherence to company policies and procedures.
- Increased client retention rates with outstanding attention to detail and anticipation of needs.
- Developed client relationships by supporting them through the demands of training by providing emotional, spiritual and practical guidance.
- Provided in-house special event planning and execution.
Hairstylist
Cowlick Hair Salon
03.2018 - 01.2021
- Excelled in thorough consultation to ensure clients received practical solutions and highly suitable results.
- Collaborated with team members to maintain a clean, organized work environment and adhere to safety standards.
- Built a loyal clientele through exceptional customer service and attention to detail with every service.
- Achieved consistent positive feedback from clients regarding their experience at the salon due to professionalism, communication, technical ability and personability.
Receptionist
Klute Hair
10.2016 - 12.2017
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Assisted stylists with shampoo, blow-dry, and hot-tool styling, helping stylists stay on-time for appointments.
- Consulted with existing and would-be clients over the phone and as the first line of contact at the salon.
- Hosted clients from start-to-finish, celebrating their transformations, and helping them decide on take-home products for their new look.
Server
Rose And Sons/Big Crow
11.2014 - 10.2016
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on service standards and operational procedures.
- Maintained highest record sales of any brunch weekend server until closing of restaurant several years later.
Education
Hairstyling Certificate - Hairstyling
Marca College of Hairstyling And Esthetics
Toronto, ON08-2018
Skills
- Highly reliable
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Strong multitasking
Accomplishments
- Maintained reviews above 4.9 for the entire duration of my stay at Cowlick Hair Salon.
Languages
English
Native or Bilingual
Timeline
Bartender
Fat Pasha
03.2024 - 03.2025
Assistant Manager
Reach Personal Training
06.2022 - 04.2023
Hairstylist
Cowlick Hair Salon
03.2018 - 01.2021
Receptionist
Klute Hair
10.2016 - 12.2017
Server
Rose And Sons/Big Crow
11.2014 - 10.2016
Hairstyling Certificate - Hairstyling
Marca College of Hairstyling And Esthetics