Zoë Conant
San Diego
Summary
Strategic and people focused operations leader with 9+ years of progressive experience in credentialing and team leadership. Known for building high performing teams, driving cross functional initiatives, and improving operational efficiency through strong communication, process optimization, and data informed decision making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Credentialing
Aya Healthcare
02.2022 - Current
- Lead and develop high-performing credentialing teams, fostering a strong culture of accountability, collaboration, and growth
- Executed strategic initiatives, implementing technology and restructuring organization to enhance operational effectiveness
- Build leadership pipelines by mentoring and developing Team Leads and emerging leaders
- Facilitated cross-functional collaboration, ensuring timely project completion and alignment with organizational goals
- Resolve complex personnel and operational challenges to maintain productivity and morale
- Analyzed market and competitive landscape to identify process improvement opportunities, driving growth initiatives
- Champion change management efforts while maintaining team engagement and performance
Associate Manager, Credentialing
Aya Healthcare
06.2021 - 02.2022
- Contributed to process improvements that enhanced operational efficiency and minimized turnaround time
- Collaborated with departmental leadership to streamline daily operations and enhance team performance
- Coached team members and delivered performance feedback to foster skill development and accountability
Senior Credentialing Specialist, Senior Team Lead
Aya Healthcare
10.2020 - 06.2021
- Managed team of credentialing specialists, ensuring compliance with industry standards and accuracy in credentialing processes
- Streamlined workflows, enhancing service delivery and reducing processing times
- Reviewed provider applications for compliance with credentialing standards.
- Coordinated verification of credentials with primary sources and databases.
- Maintained accurate records in credentialing software systems.
Senior Credentialing Specialist, Team Lead II
Aya Healthcare
01.2020 - 10.2020
Senior Credentialing Specialist
Aya Healthcare
01.2018 - 01.2019
Credentialing Specialist
Aya Healthcare
07.2016 - 01.2018
- Coordinated credentialing processes to maintain compliance with regulatory requirements
- Developed strong relationships with internal teams and external stakeholders to enhance collaboration
- Achieved multiple promotions through demonstrated performance and leadership
Human Resources / Onboarding Administrative Assistant
Black Diamond Networks
06.2015 - 11.2015
- Coordinated onboarding processes for consultants across W2, partner, and subcontractor employment types, facilitating seamless integration into teams
- Supported employee onboarding and training initiatives, enhancing new hire adjustment and engagement
- Managed executive calendars and prioritized scheduling to align with organizational goals
Education
Bachelor of Arts - Communication
University of Massachusetts Boston
Boston, MA05-2014
Skills
- Operations Management
- Strategic Planning
- Budget management
- Performance Management
- Process Improvement
- Change Management
- Cross-Functional Collaboration
- Negotiation Techniques
- Team leadership
- Talent Development
- Coaching Techniques
- Conflict resolution
Certification
Manager Training Seminar, Ken Blanchard Company, 2019
Timeline
Manager, Credentialing
Aya Healthcare
02.2022 - Current
Associate Manager, Credentialing
Aya Healthcare
06.2021 - 02.2022
Senior Credentialing Specialist, Senior Team Lead
Aya Healthcare
10.2020 - 06.2021
Senior Credentialing Specialist, Team Lead II
Aya Healthcare
01.2020 - 10.2020
Senior Credentialing Specialist
Aya Healthcare
01.2018 - 01.2019
Credentialing Specialist
Aya Healthcare
07.2016 - 01.2018
Human Resources / Onboarding Administrative Assistant
Black Diamond Networks
06.2015 - 11.2015
Bachelor of Arts - Communication
University of Massachusetts Boston