Zachery Newey-Zane

I currently work here at Jersey Mikes's Dublin CA and here are some things that I do working here.

• Provide exceptional customer service in fast-paced environment, enhancing overall customer satisfaction.
• Prepare high-quality sandwiches, adhering to safety and hygiene standards.
• Manage inventory levels, restocking supplies to maintain smooth operations.
• Collaborate with team members to optimize workflow during peak hours.
• Take orders, prepared meals, and collected payments.

• Oversaw sales team operations, providing strategic guidance and support to achieve revenue targets.
• Designed and implemented regular training programs aimed at improving sales team proficiency in product knowledge and objection handling techniques.
• Executed comprehensive sales strategies, managing each phase from prospecting to closing, while consistently achieving strong conversion outcomes.
• Analyzed team dynamics and implemented targeted incentive programs to elevate sales performance and increase revenue.
• Conducted assessments of customer needs and implemented tailored strategies to effectively address specific issues.
• Conducted interviews and orientations to assemble a skilled and collaborative team.
• Developed comprehensive sales strategies to enhance market penetration and drive revenue growth.
• Led cross-functional teams to optimize sales processes and improve customer engagement.

• Created memorable customer interactions, resulting in positive feedback and repeat visits. Cultivated teamwork among staff, enhancing overall service efficiency. Developed a welcoming store environment, contributing to a strong community presence.
• Cultivated a friendly store environment to promote customer comfort and satisfaction.
• Executed drink preparation and service to ensure customer satisfaction and timely delivery.
• Directed customer assistance at checkout, facilitating smooth transactions and providing support for inquiries.
• Addressed inquiries and resolved issues for customers and partners to ensure seamless interactions.
• Oversaw inventory tracking and daily store operations to develop competencies required for shift supervisor position.
• Oversaw store closing tasks, focusing on cleanliness, organization, and readiness for subsequent shifts.
• Prepared high-quality beverages according to standardized recipes and customer preferences.
• Maintained cleanliness of workstations and equipment, ensuring compliance with health regulations.

• Achieved operational efficiency by effectively managing closing duties at Chipotle. Enhanced team productivity during morning shifts through proactive support.
• Delivered high-quality burritos, quesadillas, and bowls, contributing to customer satisfaction and repeat business. Achieved timely production of food items through effective teamwork and task management. Maintained a clean and organized workspace, enhancing operational efficiency and safety.
• Oversaw the grilling process, ensuring optimal cooking times and temperatures for various meats and vegetables.
• Achieved seamless store operations by effectively coordinating morning preparation tasks. Maximized stock availability, preventing shortages and enhancing customer experience during peak hours. Delivered a consistently well-maintained store environment through proactive maintenance efforts.
• Achieved efficient order processing through effective use of register system. Maintained optimal stock of utensils and bathroom supplies to ensure seamless customer experience.
• Provided exceptional customer service in fast-paced environment, enhancing overall customer satisfaction.

• Oversaw store access by responsibly opening and closing facility with designated store key.
• Coordinated behind-the-scenes financial processes to maintain security and efficiency in monetary management.
• Conducted regular inspections and maintenance of store cleanliness to promote a welcoming environment.
• Managed task distribution among coworkers, optimizing daily operations and collaboration.
• Facilitated conflict resolution processes for customers and employees, promoting a harmonious workplace culture.
• Implemented efficient scheduling and resource management strategies to drive team performance towards daily sales objectives.
• Developed and implemented training programs for new staff, focusing on operational procedures to optimize service delivery and customer experience.

• Achieved high standards of food quality and safety through effective line and fryer management. Fostered a well-organized kitchen that enhanced team productivity and service delivery.
• Supervised daily operations to ensure optimal service quality and efficiency.
• Trained and mentored team members on food safety and customer service protocols.
• Implemented inventory management processes to reduce waste and improve stock control.
• Resolved customer complaints promptly, enhancing overall guest satisfaction.
• Monitored kitchen performance, ensuring adherence to health regulations and quality standards.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

• Assisted customers with inquiries and provided product information to enhance shopping experience.
• Maintained cleanliness and organization of store displays, ensuring optimal visibility of promotions.
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Stocked shelves with merchandise, adhering to inventory management procedures for timely replenishment.
• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

• Volunteered for two years, for two different summers as a junior camp counselor for the Hayward Recreational Department for the East Ave Parks.