Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

ZÉLIA DURAND

Ottawa,ON

Summary

Dynamic and customer-focused professional with extensive experience in hospitality, including a successful tenure at Il Vicolo. Proven ability in food and beverage service and effective communication, enhancing guest experiences and driving satisfaction. Recognized for teamwork and professionalism, consistently exceeding expectations in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender & Server

Il Vicolo
Ottawa, Canada
04.2023 - Current
  • Table service, bartending, and providing excellent customer hospitality

Banquet & Breakfast Server

Hotel Germain
Ottawa, Canada
09.2023 - 08.2024
  • Set up and served business events (up to 50 guests), table and buffet service

Sales Associate

Jennifer Clothing Store
Montaigu, France
05.2023 - 08.2023
  • Assisted customers, processed transactions, stocked and organized shelves
  • Seasonal

Physical Resources Clerk

University of Ottawa
Ottawa, Canada
01.2023 - 04.2023
  • Handled package distribution and facility maintenance requests

Babysitter

, France
01.2018 - 01.2023
  • Provided care for infants and children, including children with disabilities; supported with homework and activities

Receptionist

Canoë Kayak Clisson
Clisson, France
06.2019 - 09.2022
  • Greeted tourists, explained safety rules, and distributed sports equipment
  • Seasonal

Education

Bachelor’s - Criminology and Law

University of Ottawa
Ottawa, ON, Canada
05.2025

French Baccalauréat - History, Political Science, Social & Economic Sciences

Charles Péguy High School
France
01.2023

Dual Diploma - English Certification Program

Academica (Online)
01.2018

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Teamwork and professionalism
  • Food and beverage service
  • Sales strategies

Certification

Smart Serve Certified, Ontario alcohol service certification

Volunteer Experience

  • Food Bank Volunteer, St Joe's Supper Table, Ottawa, 01/01/25, Present, Distribute food to families, students, and individuals in need every Thursday
  • Tutor, Charles Péguy High School, France, 01/01/21, 12/31/23, Tutored students in political science, philosophy, and social sciences

Languages

  • French, Native
  • English, Fluent
  • Italian, Intermediate (spoken and reading)

Timeline

Banquet & Breakfast Server

Hotel Germain
09.2023 - 08.2024

Sales Associate

Jennifer Clothing Store
05.2023 - 08.2023

Bartender & Server

Il Vicolo
04.2023 - Current

Physical Resources Clerk

University of Ottawa
01.2023 - 04.2023

Receptionist

Canoë Kayak Clisson
06.2019 - 09.2022

Babysitter

01.2018 - 01.2023

Bachelor’s - Criminology and Law

University of Ottawa

French Baccalauréat - History, Political Science, Social & Economic Sciences

Charles Péguy High School

Dual Diploma - English Certification Program

Academica (Online)

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ZÉLIA DURAND