ZLATA MITSKEVYCH
Winnipeg,Canada
Summary
Detail-oriented administrative professional with over seven years of experience in customer service, office administration, executive support, and insurance services. Expertise in document coordination, communication, and scheduling while managing administrative processes in fast-paced environments. Proven ability to prioritize multiple tasks and maintain accuracy in all aspects of work.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Insurance Broker (Autopac only)
Morris Insurance Brokers
Winnipeg, Canada
01.2023 - 03.2026
- Delivered customer service for auto insurance needs, ensuring timely renewals, registrations, and policy changes
- Assisted clients in a fast-paced environment while handling high-volume administrative and insurance transactions
- Processed payments and balanced daily funds, maintaining accuracy to support financial integrity
- Executed office administration tasks and maintained client records for efficient operational workflow
Executive Assistant
Profi Global Group
Kyiv, Ukraine
11.2020 - 07.2022
- Coordinated contracts, invoices, and service agreements to ensure compliance and organization
- Managed calendars, travel arrangements, and expense reports to optimize scheduling and resource allocation
- Supported office administration and streamlined operational processes for improved workflow
Executive Assistant
HRPro Ukrainian Association
Kyiv, Ukraine
02.2015 - 10.2020
- Managed HR courses and training programs to enhance employee skills and knowledge
- Coordinated events and conferences, overseeing materials preparation and logistics to ensure successful execution
- Delivered executive support through efficient scheduling and logistical coordination for meetings and travel
Volunteer
James Armstrong Richardson International Airport
Winnipeg, Canada
11.2022 - 08.2023
- Guided newcomers in accessing information and securing temporary accommodation
- Supported front-line operations by addressing inquiries and providing assistance
Education
Master's Degree - Law
National Dragomanov University
Kyiv, Ukraine 09.2013 - 01.2016
Master's Degree - Education
National Dragomanov University
Kyiv, Ukraine 09.2008 - 01.2014
Skills
- Customer Service & Client Relations
- Administrative & Executive Support
- Calendar & Email Management
- Office management
- Data entry coordination
- Microsoft Office proficiency
- Multitasking & Prioritization
- Communication and organization
- Contract coordination
- Operations management
- Attention to detail
Volunteer Experience
Volunteer, James Armstrong Richardson International Airport, Winnipeg, 11/22, 08/23, Assisted newcomers with information and temporary accommodation guidance, Provided front-line support and answered inquiries
Personal Information
Immigration Status: Permanent Resident
Timeline
Insurance Broker (Autopac only)
Morris Insurance Brokers
01.2023 - 03.2026
Volunteer
James Armstrong Richardson International Airport
11.2022 - 08.2023
Executive Assistant
Profi Global Group
11.2020 - 07.2022
Executive Assistant
HRPro Ukrainian Association
02.2015 - 10.2020
Master's Degree - Law
National Dragomanov University
09.2013 - 01.2016
Master's Degree - Education
National Dragomanov University
09.2008 - 01.2014