Zlata Govoruhina
Summary
Committed and hardworking worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Clinic Receptionist Volunteer
EvDental
11.2023 - Current
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Improved communication between patients and medical staff with accurate message relay.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
Deli Clerk
Sobeys
10.2023 - 01.2024
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Cashier and Food Clerk
Mary Brown's
04.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Holy Trinity Catholic High School
Simcoe, ON06.2024
Skills
- Front Desk Management
- Drawer Balancing
- Teamwork and Collaboration
- Customer Service
- Food Preparation
- Food Sales and Promotion
Languages
English
Native or Bilingual
Romanian
Full Professional
Certification
- WHIMIS
- FOOD SAFETY
- KNIFE SAFTEY
First Aid and AED certified
During my SHSM course at school, I obtained certification in First Aid and AED. This training equipped me with essential skills such as CPR techniques, handling various medical emergencies, and effectively using an AED. I believe these skills are invaluable, as they enable me to respond promptly and confidently during emergencies. I've also had the opportunity to practice these skills in simulated scenarios, which reinforced the importance of quick and effective action. I'm committed to utilizing these skills to provide immediate assistance whenever needed, and I understand the crucial role they play in potentially saving lives.
Timeline
Dental Clinic Receptionist Volunteer
EvDental
11.2023 - Current
Deli Clerk
Sobeys
10.2023 - 01.2024
Cashier and Food Clerk
Mary Brown's
04.2021 - 05.2022
High School Diploma -
Holy Trinity Catholic High School
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