Ziyi Xu
Edmonton,AB
Summary
Customer-focused and detail-oriented professional with strong experience in customer service, cash handling, and problem resolution. Skilled in effectively communicating with clients, managing transactions, and leading teams in fast-paced environments. Proven ability to handle complex customer inquiries, ensure operational efficiency, and maintain high service standards. Passionate about delivering exceptional client experiences and eager to apply transferable skills to the banking industry.
Overview
2
2
years of professional experience
Work History
Marketing
实质教育科技(武汉)有限公司
01.2024 - 02.2025
- Collaborated with marketing team to develop successful marketing strategies.
- Led development of marketing collateral to support marketing plans.
- Aided marketing initiatives by contributing technical and marketing content.
- Plan marketing approaches to develop company presence to support marketing plans.
- Assist with marketing campaigns by contributing technical and marketing content.
- Plan events and conduct lectures to introduce and explain the company's services
- Maintained relationships with clients through punctuality and excellent customer service.
F&B Manager
Lan Noodle
10.2022 - Current
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responsible for training employees
- Resolved customer complaints involving food or beverage quality and service.
Education
Bachelor of Science - Faculty of Science, Computing Science-Specialized
University of Alberta
Edmonton, AB12-2024
Skills
- Statistics - Data collection and presentation, descriptive statistics
- Communicating – Bilingual mastery of Mandarin Able to use English to communicate fluently
- Empathetic – I am able to show understanding and relate to the customs
- Outgoing – I am someone who is friendly and approachable
- Patient – who regardless of situation is able to support the customer in a tactful and effective manner
- Labor Management
- Client Support
- Staff Training
- Employee Supervision
- Sales and Marketing
- Reservation Management
- Written Communication and Verbal Communication
- Skilled in Microsoft Office Suite
- Organization and Time Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Marketing
实质教育科技(武汉)有限公司
01.2024 - 02.2025
F&B Manager
Lan Noodle
10.2022 - Current
Bachelor of Science - Faculty of Science, Computing Science-Specialized
University of Alberta
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