Ziyan Ma
Winnipeg,Canada
Summary
Motivated individual with demonstrated ability in working well in busy environments. with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions with patience and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CASHIER
Ing Supermarket
07.2022 - 04.2024
- Managed transactions with customers using cash register and collected payment whether in cash or credit
- Provided relevant information by answering phone calls and recommended customers suitable products in English and Mandarin
- Resolved customer complaints, and handled merchandise return and exchange
- Maintained inventory of all food and goods according to established standard and completed quality improvement audit
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
COOK
Sushi Ai
08.2021 - 10.2021
- Seasoned and cooked food according to recipes
- Communicated closely with servers to fully understand special orders for customers
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Interacted with guests to obtain feedback on product quality and service levels
- Cleaned and sanitized vegetable and fruit preparation
- Answered questions about store policies and addressed customer concerns.
ADMINISTRATIVE ASSISTANT intern
Dongfang Huibo Human Resources Consulting Co., Ltd.
06.2019 - 08.2019
- Assisted manger organizing and maintaining labor contracts
- Assisted completing contract forms, numbered and classified contracts
- Performed research to collect and record type data
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Hotel Hospitality Service -
Manitoba Institute of Trades And Technology
Winnipeg, MB05.2021
Music Performance -
Tianjin Conservatory of Music
Tianjin, China05.2019
Skills
- POS Systems
- Product Recommendations
- Guest inquiries
- Returns processing
- Complain Resolution
- Bilingual Proficiency
- Cleaning and Sanitizing
- Loyalty Program Promotion
- Relationship Building
- Microsoft Office
- Inventory Stocking
- Staff Mentoring
Certification
- Canadian Permanent Residency
- Food Safety Certificate
- Driver License
Timeline
CASHIER
Ing Supermarket
07.2022 - 04.2024
COOK
Sushi Ai
08.2021 - 10.2021
ADMINISTRATIVE ASSISTANT intern
Dongfang Huibo Human Resources Consulting Co., Ltd.
06.2019 - 08.2019
Hotel Hospitality Service -
Manitoba Institute of Trades And Technology
Music Performance -
Tianjin Conservatory of Music
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