Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

ZIYAD KLILA

Sudbury

Summary

I am a friendly and capable professional seeking an opportunity to contribute to a dynamic team that fosters career growth. My skills enable me to work effectively both independently and collaboratively, driving towards the achievement of company goals.

Overview

3
3
years of professional experience

Work History

CASHIER AND KEY HOLDER

The beer store
04.2023 - Current
  • Customer services and help customers solving their problems
  • Know how to use transport machine
  • Closing the store and make sure the closing is done
  • And cash balance
  • Help them find everything they're looking for and answer their questions
  • Train new staff

Bilingual Customer Service Specialist

NTT DATA -President’s Choice Financial Mastercard
10.2024 - 02.2025

- Providing customers with polite, knowledgeable, engaging, and educational responses to their questions can boost their confidence.
- Respond to customer calls about routine credit card transactions, questions, account maintenance, and Tier 1 online assistance.
- Assess client preferences through customer contact in addition to reviewing and updating customer data in the system and on-screen consumer information.

- High-quality service and satisfying the client's needs while applying sound judgment and flexibility to offer appropriate concepts or solutions.
- Accurately complete the required papers for each transaction.
- Collaborate on tasks, create a welcoming and diverse work environment, offer direction and unpaid assistance, and resolve communication issues.


SALEMAN - DOOR TO DOOR

Social Rise
05.2024 - 07.2024
  • Seek and engage new customers through door-to-door interactions
  • Structured sales process with integrity and honesty
  • Built strong relationships leading to increased customer acquisition

BARTENDER, PRE-COOK, COOK AND DISHWASHER

Peppi Pannini
04.2022 - 04.2023
  • Maintained impeccable cleanliness and sanitation dishwashing equipment and thoroughly cleaning all surfaces
  • Ensured a fully stocked bar fridge by efficiently restocking
  • Assisted in meal preparation by skillfully cutting, slicing, and peeling food items

CLEANER

Reliable Cleaner
02.2022 - 04.2022
  • Cleaned commercial and private buildings

WAREHOUSER

intelcom Quebec City
12.2021 - 02.2022
  • Pick up packages and organize them in their proper location
  • Reduced errors by verifying and accurately inputting data into the system
  • Help customer to find their package
  • Know how to use transport machine

Education

ADMINISTRATION - ACCOUNTING

College Boreal
Sudbury, ON
01.2024

FINANCE ENGINEERING - AUDIT

University of Laval
01.2021

BACCALAUREATE - ECONOMICS

Moroccan school of engineering
01.2020

Skills

  • Works in teams
  • Resistant to pressure and stress
  • Organized
  • Adaptable easily
  • Versatile
  • Superior customer service
  • Excellent communication both verbal and written

Languages

English
French
Arabic
Spanish

Hobbies and Interests

  • Soccer
  • Gym
  • Swimming
  • Travelling

Timeline

Bilingual Customer Service Specialist

NTT DATA -President’s Choice Financial Mastercard
10.2024 - 02.2025

SALEMAN - DOOR TO DOOR

Social Rise
05.2024 - 07.2024

CASHIER AND KEY HOLDER

The beer store
04.2023 - Current

BARTENDER, PRE-COOK, COOK AND DISHWASHER

Peppi Pannini
04.2022 - 04.2023

CLEANER

Reliable Cleaner
02.2022 - 04.2022

WAREHOUSER

intelcom Quebec City
12.2021 - 02.2022

ADMINISTRATION - ACCOUNTING

College Boreal

FINANCE ENGINEERING - AUDIT

University of Laval

BACCALAUREATE - ECONOMICS

Moroccan school of engineering
ZIYAD KLILA