Zixuan (Mark) Ma
Richmond,BC
Summary
Analytical Technical Manager adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over years in technical roles.
Overview
7
7
years of professional experience
Work History
Technical Manager
Maple Hill School
02.2023 - Current
- Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Created, managed and integrated application interoperability while coordinating updates and developing test cases.
- Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
Administrative Assistant
Maple Hill School
02.2021 - 01.2023
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Manager
7 Days Coffee
09.2016 - 09.2017
- Trained cafe employees to consistently exceed
customers' expectations and provide superior
service. - Secured daily cash by verifying totals and making
nightly deposits. - Handled business administration functions such as
payroll, cash register counting and supply ordering. - Grew cafe sales by effectively marketing business
and improving customer relations strategies.
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, BC06.2022
High School Diploma -
Maple Hill School
Richmond, BC09.2017
High School Diploma -
St. John International School
Vancouver, BC06.2016
Skills
- Waste Management
- Data Analysis
- Employee Development
- Access Control
- Microsoft Outlook
- Customer relations and communications
- Strong Problem Solver
- File Organization
- Negotiation and Conflict Resolution
- Preventive Maintenance
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
English
Professional Working
Japanese
Elementary
Timeline
Technical Manager
Maple Hill School
02.2023 - Current
Administrative Assistant
Maple Hill School
02.2021 - 01.2023
Manager
7 Days Coffee
09.2016 - 09.2017
Bachelor of Arts - Psychology
University of British Columbia
High School Diploma -
Maple Hill School
High School Diploma -
St. John International School
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