Zixin Qiu
Surrey,BC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
Work History
Dispatcher
Mercedes Benz Langley
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Store Manager/Sales Manager
Cumin & Pepper Inc.
12.2019 - 06.2024
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Devised business and marketing plans and prepared monthly financial reports
- Set pricing structures according to market analytics and emerging trends
- Managed sales presentations to promote product and brand benefits
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Monitored staff performance and addressed issues
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Maintained adequate staffing to meet objectives within budget
- Created budget templates and tracked expenses against budget allocations
- Developed, maintained and analyzed budgets, preparing periodic reports that compared budgeted costs to actual costs
- Analyzed business operations and trends to project future revenues and expenses
- Developed monthly closing procedures to ensure timely completion of month-end close activities
- Audited payroll and personnel records to determine unemployment insurance premiums and workers' compensation coverage
Service Advisor
Elite BMW
02.2023 - 04.2024
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Scheduled appointments and maintained and updated appointment calendars
- Handled frequent work process interruptions with flexibility and poise
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Interacted with management and colleagues to resolve important administrative matters
- Assisted in resolving customer complaints and disputes
- Received payments and recorded receipts for services
- Processed incoming and outgoing documents via electronic methods and systems
- Provided typing, word processing, and clerical support and assisted with special projects
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Handled cash and credit card payments with accuracy
- Troubleshot minor problems and reported larger technical issues
- Engaged in filing, recording, compiling and transmitting financial records
- Inspected cash on hand and notes receivable and payable to confirm accuracy of records
- Monitored no-show rates and took appropriate action when needed
- Performed follow-up calls after each appointment to ensure satisfaction with services provided
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Assistance Manager
Giant Panda
01.2017 - 01.2019
- Engaged in filing, recording, compiling and transmitting financial records
- Utilized financial models to forecast future trends
- Calculated and documented payroll data for processing
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Coordinated with other departments to ensure smooth flow of operations
Office Clerk
COFCO Futures Co
12.2014 - 12.2015
- Assisted with meetings and presentations within the company
- Delivered friendly assistance with new hires throughout the interviewing and hiring process
- Resolved employment-related disputes through proactive communication
- Represented organization at personnel-related hearings and investigations
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Observed company guidelines as they related to the protection of data and confidentiality
Education
B.A. - Food Science and Nutrition
Carleton University
Ottawa, ON09.2021
Skills
- Photoshop
- Procreate
- Sage 50
- Microsoft Word
- Excel
- Power Point
- Adobe
- Payroll Administration
- Payment Collection
- Budget Development
- AP and AR Management
- Cash Flow and Reconciliation
- Human Resources Knowledge
- Bookkeeping
- Appointment Setting
- Documentation
- Problem-Solving
- Attention to Detail
- Timesheet Management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Excellent people skills
- Store Opening and Closing
- Product Sales
Languages
English
Full Professional
Chinese
Additional Information
Available time: Mon, Tue, Thurs from 5:30pm
Sat: full day
Sun: From 11:00 am to 4:00 pm
Timeline
Dispatcher
Mercedes Benz Langley
05.2024 - Current
Service Advisor
Elite BMW
02.2023 - 04.2024
Store Manager/Sales Manager
Cumin & Pepper Inc.
12.2019 - 06.2024
Assistance Manager
Giant Panda
01.2017 - 01.2019
Office Clerk
COFCO Futures Co
12.2014 - 12.2015
B.A. - Food Science and Nutrition
Carleton University
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