ZiTong (Steven) Su
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and exceptional customer service at Canada Computers to enhance customer satisfaction and foster repeat business. Collaborating effectively, I also enriched language learning experiences at GLC Language Learning Center, demonstrating my teamwork and cultural insight. My expertise spans from technical sales to educational engagement, underpinning my ability to excel in diverse environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Canada Computers
05.2022 - 02.2024
- Sales Rep in Canada Computer as proudly Canadian company, under the management of Simon Hsin-Ming Chen.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Help customers on build new custom PC (Computer parts) based on what it needed. Engaged with PC part build list as quotes.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Japanese Tutor
GLC Language Learning Center
05.2020 - 09.2021
- Fostered critical thinking by challenging students with open-ended questions and thought-provoking discussions on various aspects of Japanese society and history.
- Managed class schedules effectively while balancing multiple priorities, ensuring timely completion of assignments and preparation for assessments.
- Facilitated immersive language experiences through cultural activities, such as traditional games and cooking demonstrations.
- Collaborated with colleagues on cross-curricular projects that integrated Japanese language studies into other subjects.
Education
Bachelor of Arts - Communication Studies
Simon Fraser University
Burnaby, BC09.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship Building
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
Korean
Elementary
Keyboard in Rock band
-Member of keyboard (Piano) in Rock band from 2018.
-Prepared for local band performance as business level, such as in music restaurant, night event, or other private events.
-Built friendships with team members by coop with music.
Timeline
Sales Associate
Canada Computers
05.2022 - 02.2024
Japanese Tutor
GLC Language Learning Center
05.2020 - 09.2021
Bachelor of Arts - Communication Studies
Simon Fraser University
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