Zitong Wang

Supervised operations staff and kept employees compliant with company policies and procedures; Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services; Developed systems and procedures to improve operational quality and team efficiency; Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines; Partnered with vendors and suppliers to effectively manage and budget.

Effectively communicated with stakeholders, and marketing users to understand their requirements and define project scope; Conducted in-depth marketing research and data gathering from Salesforce on pet products. Analyzed customer retention metrics using Google Analytics including repeat customer rate, purchase frequency, and average order value(AVO); Made a customer zero satisfaction-based recommendation, resulting in a 43% increase in the sales volume and grew new customer base by 18%.

Mainly serving clients, engaged in the management of bank's lobby; Actively listened to customers, handled concerns quickly and escalated major issues to supervisor; Handled customer inquiries and suggestions courteously and professionally; Helped the retail wealth management department to carry out publicity activities in other firms; Helped their employees complete with credit card and other services.