Zita Itzayana Reyes Perez
Pomona
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Manager Trainer
WSS Warehouse Shoe Sale
La Puente, CA
03.2023 - 06.2026
- Developed training programs enhancing employee performance and product knowledge.
- Conducted workshops to improve team collaboration and customer service skills.
- Monitored training effectiveness, providing feedback for continuous improvement.
- Implemented onboarding processes streamlining new hire integration into company culture.
- Empowered staff to take ownership of their professional development through personalized goal-setting exercises and progress tracking methods.
- Trained new hires to perform cross-training exercises with experienced workers.
Store Manager
WSS Warehouse Shoe Sale
La Puente, CA
12.2020 - 03.2023
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management strategies to minimize stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
WSS Warehouse Shoe Sale
Montclair, CA
07.2017 - 11.2020
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced inventory accuracy and reduced waste.
- Managed inventory control systems to ensure optimal stock levels and timely replenishment.
- Collaborated with management to strategize promotions and improve customer engagement initiatives.
Team Member
Cardenas Markets
Ontario, CA
06.2016 - 10.2017
- Provided exceptional customer service, ensuring positive shopping experiences for diverse clientele.
- Collaborated with team members to maintain store cleanliness and organize product displays effectively.
- Assisted in inventory management, tracking stock levels to minimize discrepancies and optimize availability.
- Operated point-of-sale systems accurately, processing transactions and handling cash with precision.
- Implemented efficient restocking processes, reducing wait times for customers and improving sales floor accessibility.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Crew Team Member
Ross Dress for Less
Chino, CA
11.2015 - 10.2016
- Delivered exceptional customer service by assisting shoppers with inquiries and product selections.
- Operated cash register efficiently, processed transactions accurately, and handled returns smoothly.
- Stocked shelves promptly, ensuring proper product placement and maintaining store organization.
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
Education
High School Diploma -
Ontario High School
Ontario, CASkills
- Training delivery
- Sales training
- Employee development
- New hire onboarding
- Coaching and mentoring
- Staff scheduling
- Team building
- Customer service
- Teamwork and collaboration
- Fluent in Spanish
Timeline
Manager Trainer
WSS Warehouse Shoe Sale
03.2023 - 06.2026
Store Manager
WSS Warehouse Shoe Sale
12.2020 - 03.2023
Supervisor
WSS Warehouse Shoe Sale
07.2017 - 11.2020
Team Member
Cardenas Markets
06.2016 - 10.2017
Crew Team Member
Ross Dress for Less
11.2015 - 10.2016
High School Diploma -
Ontario High School