Zita Ranics
Editor and Administrative Assistant
Toronto,ON
Summary
Proven Administrative Assistant at Ontree, adept in database administration and fostering customer relationships, significantly enhanced office efficiency through strategic process streamlining and meticulous recordkeeping. Excelled in utilizing Quickbooks for financial tasks, demonstrating exceptional computer proficiency and a commitment to outstanding customer service.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Ontree
05.2007 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Utilized Quickbooks daily to keep track of invoicing, payroll and customer records.
World Class Technical Service Representative
Client Logic
Toronto, Ontario
01.2007 - 05.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Navaho Networks Inc.
Toronto, Ontario
10.2005 - 12.2006
- Documented support interactions for future reference.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Customer Service Representative
Infolink Communications
Toronto, Ontario
06.2005 - 09.2005
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Bell Canada, Btc & Sipcoe
Toronto, Ontario
07.1996 - 12.2004
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Freelance Writer
International Correspondence Schools
12.1999
High School Diploma -
Jarvis Collegiate Institute
Toronto, ON06.1994
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Computer Proficiency
- Clerical Support
- Documentation and Recordkeeping
- Database entry
- Recordkeeping
- Database Administration
- Accounting including Payroll
Languages
English
Full Professional
Hungarian
Professional Working
French
Elementary
Affiliations
- Editors of Canada
Swimming, Tennis, Dogs, Gardening
I have been competitively swimming since I was a child.
Started playing tennis recreationally in 2017.
I've had a dog since early 2000s.
Gardening is a new love that I've perfected through the pandemic.
Websites
Interests
Swimming
Tennis
Gardening
Dogs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office
Quickbooks
Adobe
Timeline
Administrative Assistant
Ontree
05.2007 - Current
World Class Technical Service Representative
Client Logic
01.2007 - 05.2007
Customer Service Representative
Navaho Networks Inc.
10.2005 - 12.2006
Customer Service Representative
Infolink Communications
06.2005 - 09.2005
Customer Service Representative
Bell Canada, Btc & Sipcoe
07.1996 - 12.2004
No Degree - Freelance Writer
International Correspondence Schools
High School Diploma -
Jarvis Collegiate Institute
Similar Profiles
Alexander MottAlexander Mott
Rescue Guide at Ontree Adventure ParkRescue Guide at Ontree Adventure Park
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo
Abhishek RudraAbhishek Rudra
Senior Software Engineer at ShopifySenior Software Engineer at Shopify
Altaf AssadzadaAltaf Assadzada
Grooming Aircraft at Delta Facilities MaintenanceGrooming Aircraft at Delta Facilities Maintenance
Bijender BijenderBijender Bijender
Walkie Operator at Canadian TireWalkie Operator at Canadian Tire