Zirui Chen
Mermaid,PE
Summary
- Motivated individual with strong work ethic and working independently.
- Strong organizational and team collaboration skills with experience in improving processes.
- Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
1
1
year of professional experience
Work History
Banking Assistant
Ge Liu
05.2022 - 08.2022
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
Restaurant Waitress
Jing Shang
01.2022 - 04.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
BBA -
Unversity of Prince Edward Island
Charlottetown, PESkills
- Google Slides
- Positive Interactions
- Materials Packing
- Active Listening
- Basic Mechanics
- Team Collaboration
- Positive Learning Environment
- Call Response and Transfer
- Document Scanning
Additional Information
Used to study in Charlottetown Rural High School at grad 12.
Volunteering:
Preparing for ceremonies and cleaning activity venues at Cornerstone Baptist Church in Cornwall, participating in international student service organizations at Charlottetown Rural High School to answer questions or solve problems for international students.
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Banking Assistant
Ge Liu
05.2022 - 08.2022
Restaurant Waitress
Jing Shang
01.2022 - 04.2022
BBA -
Unversity of Prince Edward Island
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