Ziqian Ma
Summary
- Expertise in customer service with a focus on delivering exceptional experiences.
- Proficient in inventory management and optimizing stock levels.
- Excellent multitasking and problem-solving skills in fast-paced environments.
- Quick learner with the ability to adapt to new challenges and technologies.
- Strong communication and leadership abilities, fostering teamwork and efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Momono Tea Shop
03.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control , cash control, and store opening and closing procedures.
- Resolving issues to maintain positive relationships with customers.
- Design and implement promotional campaigns .
- Managed financial operations and implemented loss prevention strategies , including budget planning, expense tracking, accurate record-keeping, and shrinkage reduction, to ensure fiscal responsibility and operational efficiency.
- Developed cleaning schedules and food safety plans to meet inspection requirements.
Owner
Highnoon Board Game Club
05.2018 - 02.2020
- Managed WeChat customer groups of over 1,000 members , maintaining excellent relationships with clients.
- Understood diverse customer needs and provided personalized services to meet their expectations.
- Acquired a struggling board game store for $6,000 and successfully sold it for $70,000 after one and half years.
Content Director
Lahoo.ca
05.2017 - 03.2018
- Participated in the establishment and development of Herland Women's Magazine and manage its official WeChat public account .
- Managed media operations for Lahoo.ca at the 2017 Vancouver Albatross Music Festival, including but not limited to liaising with organizers, interviewing artists, and writing promotional articles.
- Managed content calendars , ensuring timely delivery of projects while maintaining creative excellence.
Education
Simon Fraser University
8888 University Dr W, Burnaby, BC V5A 1S6Skills
- Customer service: Complaint resolution Client relationship management
- Multitasking and organization: Task prioritization Workflow optimization
- Recipe Development: Create innovative dishes and drinks Optimize material selection, control costs, and reduce waste
- High Stamina and Endurance: Adaptable to long shifts Physically active
- License: FoodSafe Certificate, BC Driver's License Class5
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Store Manager
Momono Tea Shop
03.2020 - Current
Owner
Highnoon Board Game Club
05.2018 - 02.2020
Content Director
Lahoo.ca
05.2017 - 03.2018
Simon Fraser University
Similar Profiles
Linh NguyenLinh Nguyen
Bobarista at Tea&Tea Bubble Tea ShopBobarista at Tea&Tea Bubble Tea Shop
Aidan TranAidan Tran
Barista at Boba shop (Ding Tea/Haus of Coffee and Tea)Barista at Boba shop (Ding Tea/Haus of Coffee and Tea)
Amy ThompsonAmy Thompson
Barista at Dolphin Tea Boba ShopBarista at Dolphin Tea Boba Shop
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile
James RismillerJames Rismiller
Sales Associate, Store Lead, Customer Service Manager, Store Manager, Interim District Manager at Guitar CenterSales Associate, Store Lead, Customer Service Manager, Store Manager, Interim District Manager at Guitar Center