Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Ziqian Ma

Summary

  • Expertise in customer service with a focus on delivering exceptional experiences.
  • Proficient in inventory management and optimizing stock levels.
  • Excellent multitasking and problem-solving skills in fast-paced environments.
  • Quick learner with the ability to adapt to new challenges and technologies.
  • Strong communication and leadership abilities, fostering teamwork and efficiency.

Overview

8
8
years of professional experience

Work History

Store Manager

Momono Tea Shop
03.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control , cash control, and store opening and closing procedures.
  • Resolving issues to maintain positive relationships with customers.
  • Design and implement promotional campaigns .
  • Managed financial operations and implemented loss prevention strategies , including budget planning, expense tracking, accurate record-keeping, and shrinkage reduction, to ensure fiscal responsibility and operational efficiency.
  • Developed cleaning schedules and food safety plans to meet inspection requirements.

Owner

Highnoon Board Game Club
05.2018 - 02.2020
  • Managed WeChat customer groups of over 1,000 members , maintaining excellent relationships with clients.
  • Understood diverse customer needs and provided personalized services to meet their expectations.
  • Acquired a struggling board game store for $6,000 and successfully sold it for $70,000 after one and half years.

Content Director

Lahoo.ca
05.2017 - 03.2018
  • Participated in the establishment and development of Herland Women's Magazine and manage its official WeChat public account .
  • Managed media operations for Lahoo.ca at the 2017 Vancouver Albatross Music Festival, including but not limited to liaising with organizers, interviewing artists, and writing promotional articles.
  • Managed content calendars , ensuring timely delivery of projects while maintaining creative excellence.

Education

Simon Fraser University
8888 University Dr W, Burnaby, BC V5A 1S6

Skills

  • Customer service: Complaint resolution Client relationship management
  • Multitasking and organization: Task prioritization Workflow optimization
  • Recipe Development: Create innovative dishes and drinks Optimize material selection, control costs, and reduce waste
  • High Stamina and Endurance: Adaptable to long shifts Physically active
  • License: FoodSafe Certificate, BC Driver's License Class5

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Store Manager

Momono Tea Shop
03.2020 - Current

Owner

Highnoon Board Game Club
05.2018 - 02.2020

Content Director

Lahoo.ca
05.2017 - 03.2018

Simon Fraser University

Similar Profiles

CREATE PROFILE
Ziqian Ma