Agnes ZiQi Wu
Richmond Hill,ON
Summary
- Applied business knowledge and experienced in analyzing market trends and forecasting store performance
- Expert in increasing productivity and customer satisfaction while driving revenue and sales.
- Effective skills in budget controlling by managing SPH and KPI
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Outstanding communication and analytical skills
Overview
3
3
years of professional experience
Work History
Area Manager
Miniso Lifestyle CA
03.2020 - 01.2021
- Led operation teams to opened 3 new stores in GTA and grew monthly revenue by $720,000 during pandemic
- Reorganized operation teams for 6 store locations
- Managed team of 58 employees; hired and trained 22 new team members, including 8 supervisors
- Managed operations, marketing, inventory, merchandising and store development for 6 stores.
Operation Specialist
Miniso Lifestyle CA
06.2019 - 03.2020
- Implemented a lean training program for operation team including 48 stores in Canada, and trained over 100 employees for different stores’ operation
- Redesigned Miniso’s promotion plan and store incentives plan to be focusing on tying sales KPIs with bonus payout structure, which helped increasing monthly store sales by 12% across 48 stores
- Developed a labor cost and national daily sales reporting templates for management to review and set new monthly sales and cost control targets
- Prepared a POS software launch by collecting user account information and inventory data from 48 stores
- Introduced a new POS system and designed user manual for store implementation, which improved inventory accuracy and delivery efficiency across 48 stores
Store Manager
Miniso Lifestyle Canada Inc
02.2018 - 04.2019
- Recruited and trained a group of 14 salespersons to meet the needs of the new Markville store location
- Optimized merchandising based on geolocations to help drive sales, and motivated team to maximize sales and efficiency by using a progress promotion plan in the store
- Managed all aspects of store services including complaints and inquiries
- Designed and compiled weekly sales reports and set monthly sales target with the management team
Education
Bachelor of Business Administration - Economics for Management Studies
University of Toronto
Toronto, ON04.2017
Skills
- Proficient in Microsoft Office and Windows systems
- Staff Training
- Inventory Software Implementation
- Business development and planning
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Area Manager
Miniso Lifestyle CA
03.2020 - 01.2021
Operation Specialist
Miniso Lifestyle CA
06.2019 - 03.2020
Store Manager
Miniso Lifestyle Canada Inc
02.2018 - 04.2019
Bachelor of Business Administration - Economics for Management Studies
University of Toronto
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