Ziqi Sun
Winnipeg,Manitoba
Summary
Accomplished manager and team player with a proven track record at Marble Slab Creamery/Cake Lab, excelling in customer service and problem-solving. Demonstrated ability to manage operations and resolve customer complaints, enhancing client relations and satisfaction. Skilled in multitasking, organization, and graphic design, contributing to brand identity and marketing success.
Overview
5
5
years of professional experience
Work History
Ice Cream Store Manager
Marble Slab Creamery/Cake Lab
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Ice Cream Store Line Cook
Marble Slab Creamery/ Cake Lab
07.2021 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared ice cream supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Graphic Designer Intern
Smart Sense Dynamic (Gemoo)
05.2019 - 08.2019
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created engaging social media content, boosting online interaction.
Education
Diploma - Interior Decorating
Sheridan College
Toronto, ON06-2020
Bachelor of Arts - Graphic Design
Tianjin University of Science And Technology
China06-2017
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- POS Systems
- Visual design
- Social Media Marketing
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Badminton, Climbing
I have enjoyed playing badminton since I was a junior school student, where I first learned the sport. It quickly became one of my favorite activities, and I continued to improve my skills through regular practice. Even after a break, I picked it back up three years ago and have been consistently playing since then. Badminton helps me stay active and provides a great way to unwind and challenge myself.
Timeline
Ice Cream Store Manager
Marble Slab Creamery/Cake Lab
11.2021 - Current
Ice Cream Store Line Cook
Marble Slab Creamery/ Cake Lab
07.2021 - 11.2021
Graphic Designer Intern
Smart Sense Dynamic (Gemoo)
05.2019 - 08.2019
Diploma - Interior Decorating
Sheridan College
Bachelor of Arts - Graphic Design
Tianjin University of Science And Technology
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