Experienced Customer Service and Retail Specialist with a strong background in customer service and sales. Proficient in inventory management, stock rotation, and ensuring compliance with food safety standards. Recognized for consistently creating outstanding customer experiences and maintaining well-organized and fully stocked departments. Eager to join a dedicated team committed to delivering exceptional service.
Hi, I’m
ZION OGHENEMARO EZEH
Toronto,ON
Summary
Overview
3
years of professional experience
Work History
Royal Touch Barbing Services
Front Desk Receptionist Intern
05.2024 - 09.2024
Job overview
- Engaged customers across various channels, providing exceptional service
- Managed inventory, ensuring products were properly signed and priced
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
Bells
Customer Service Representative
10.2023 - 05.2024
Job overview
- Company Overview: Telecommunications company
- Provided customer support through various digital platforms
- Resolved 95% of inquiries on first contact, improving satisfaction by 20%
- Handled 50+ interactions daily, maintaining a 4.8/5 satisfaction score
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Canada’s Wonderland/Cedar-fair
Game Sales Representative (Team Leader)
05.2023 - 09.2023
Job overview
- Created engaging experiences for park visitors, ensuring accurate information on games and facilities
- Managed transactions efficiently using POS systems, ensuring accuracy
- Led a team of junior employees, ensuring effective performance and proper stock rotation
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Ziingo Africa
Senior Data Entry Staff
09.2021 - 12.2022
Job overview
- Ensured accurate and timely updates of product entries on the website
- Handled online advertisements and maintained high standards in accounting documentation
- Used problem-solving skills to reduce financial discrepancies, improving data integrity
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
University of Manitoba
Undergraduate Studies from Computer Science
University Overview
Skills
- Customer Service
- Data Entry
- Digital Platform Navigation
- MS Office Proficiency
- Verbal and Written Communication
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Time Management
- Sports Knowledge
- Self-Motivation
- Remote Work Efficiency
- File Organization
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist Intern
Royal Touch Barbing Services
05.2024 - 09.2024
Customer Service Representative
Bells
10.2023 - 05.2024
Game Sales Representative (Team Leader)
Canada’s Wonderland/Cedar-fair
05.2023 - 09.2023
Senior Data Entry Staff
Ziingo Africa
09.2021 - 12.2022
University of Manitoba
Undergraduate Studies from Computer Science
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