ZION ARCHBOLD RAMIREZ
London
Summary
- Entrepreneur with a high work ethic, mature, serious and responsible person
- Computer literate with knowledge of Shopify & Square ecommerce platform, iWork & Microsoft Office Suite
- Exceptional interpersonal skills highlighted by an ability to work effectively and respectfully with students, volunteers, co-workers and management
- Creative, innovative, empathetic, respectful, non-judgemental, focused on being customer- centered
- Bilingual, fluent in English & Spanish
- Detail oriented, organized and able to multitask effectively
- Excellent problem-solving skills
Overview
8
8
years of professional experience
Work History
Manager of Operations
Forest of Flowers
07.2023 - Current
- Management and Leadership: Lead and manage a team of floral designers and customer service staff to ensure efficient daily operations and high-quality service delivery.
- Staff Training and Development: Train new employees, mentor staff, and conduct regular performance evaluations to ensure team members are knowledgeable and motivated.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Inventory and Supply Chain Management: Oversee the ordering of supplies, manage inventory, and coordinate with suppliers to maintain stock levels that meet customer demand.
- Customer Service Excellence: Ensure a high level of customer satisfaction by resolving issues promptly and maintaining strong relationships with customers.
- Financial Management: Prepare financial reports, manage budgets, and track sales to contribute to the store’s profitability.
- Marketing and Sales Strategies: Collaborate with the store owner to develop and implement strategies to increase sales and market presence.
Creator and Owner
workingon.ca
01.2020 - 12.2023
- Developed and maintained professional, long term relationships with clients, including internal personnel through dynamic communication and active listening skills.
- Originated collaborations with influencers to generate more sales and traffic to the online store
- Edited photographs and produced graphic design artwork on Lightroom and Shopify
- Coordinated with marketing team to drive messaging and promote current campaigns.
- Negotiated favorable materials and determined lowest possible cost, factoring in quality and reliability, for the business
Floral Designer
Forget Me Not Flowers & More
08.2021 - 12.2022
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Stayed current on latest floral trends and supplier products by conducting careful research.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Customer Service and Assistant Manager
Forest of Flowers
04.2017 - 12.2021
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Summer Camp Counselor
Gateway Church
07.2018 - 08.2018
- Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
- Designed activities to help individuals overcome confidence issues and build strength.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
Education
Floral Design Certification -
Floral Design Institute
12.2021
High School Diploma -
H.B Beal Secondary School
06.2021
Business Certificate -
London Language Institute
08.2020
Standard First Aid CPR -
CPR Training
07.2015
Skills
- Scope of Work Planning
- Sales Strategics & Marketing
- Administrative Management
- Staff Development
- Problem Solving
- Goal Setting
- Strategic Decision-Making
- Customer service and care
- Management Team Building
- Relationship Building
- Creative Thinking
- Artistic Floral Designer
- Quality Assurance
- Customer service skills
Accomplishments
- Highland Country Club Volunteer, Golf Tournament Mackenzie Tour PGA
Timeline
Manager of Operations
Forest of Flowers
07.2023 - Current
Floral Designer
Forget Me Not Flowers & More
08.2021 - 12.2022
Creator and Owner
workingon.ca
01.2020 - 12.2023
Summer Camp Counselor
Gateway Church
07.2018 - 08.2018
Customer Service and Assistant Manager
Forest of Flowers
04.2017 - 12.2021
High School Diploma -
H.B Beal Secondary School
Business Certificate -
London Language Institute
Standard First Aid CPR -
CPR Training
Floral Design Certification -
Floral Design Institute
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