ZINO ANNABEL GODFREY
North York,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Visa Consultant
YEREMI TRAVEL & TOUR NIGERIA LIMITED
04.2018 - Current
- Supported applicants through visa process and helped correct different issues.
- Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
- Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
OFFICE ADMINISTRATOR & LOGISTICS CO-ORDINATOR
AFRIMARINE CHARTERS LIMITED
07.2019 - 04.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
FRONT DESK OFFICER
SOUTHERN SUN IKOYI HOTEL LTD
06.2010 - 04.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
COUNSELOR/Marketing Officer
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
06.2009 - 05.2010
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Consulted with product development teams to enhance products based on customer interest data.
CUSTOMER SERVICES ADMINISTRATOR
BAHAGO SERVICES LIMITED
03.2008
- Preparation of proposals
- Documentation of all engineering bill of quantities
- Provision of business development support services to the engineering team
- Disbursement of project funds when the need arises
- Submission of invoices to clients
- Procurement of all project consumables
- Preparation of project reports.
Education
Senior School Certificate -
Brisco Secondary Commercial College
2008
Diploma - Computer Appreciation
Delta State University,
2007
undefined
Renovation of Lake Chad Basin Institute Maiduguri
2001
Skills
- Cash Management
- POS Systems
- Customer Assistance
- Bookkeeping Software
- Answering Customer Questions
- Problem-Solving Ability
- Administrative and Office Support
- Freight Operations
- Consultations and Recommendations
- Continuous Improvement
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Affiliations
A multi-dimensional professional with years of practical experience developing competencies in administration, operations, consulting, marketing, logistics and supply chain management. I have a track record of proactive leadership with focus on result driven processes such as guiding organizational activities, identifying opportunities to improve a business’ policies or objectives, ensuring effective work process, preparing and reviewing operational reports. In the roles I have held, I have developed policies, processes, initiatives, and structures to support organizational and operational compliance. I look forward to taking on a role where I can apply my knowledge of trends, best practices, regulatory changes, and new technologies to effect change and achieve organizational goals. Customer service series training Opera Full- service Edition-version 4.0/5.0 (Current Link System) Visa Master card POS training Time management. Effective customer service training. Grooming and Etiquette. PROFESSIONAL QUALIFICATIONS First Impression Customer Service – Service with a Smile. Lobster International S.A. Counselor Competency and Certification (CCC). Associate Nigerian Institute of Management (NIM). SQL (Structured Query Language) in view.
Additional Information
- AWARDS ACQUIRED & COMMENDATION LETTERS , West Africa Tourism and Hospitality Award 2010 Financial Audit (KPMG South Africa) 2011
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Cooking, Music, Travelling, Swimming
Cooking traditional and local dishes from Nigeria.
Enjoy listening and dancing to music
Travelling from one location to another is a hobby enjoy most, getting to understand different culture and diversity
Though not talented in swimming, but enjoy it as a mode of exercises.
Languages
English
Full Professional
Timeline
OFFICE ADMINISTRATOR & LOGISTICS CO-ORDINATOR
AFRIMARINE CHARTERS LIMITED
07.2019 - 04.2022
Visa Consultant
YEREMI TRAVEL & TOUR NIGERIA LIMITED
04.2018 - Current
FRONT DESK OFFICER
SOUTHERN SUN IKOYI HOTEL LTD
06.2010 - 04.2018
COUNSELOR/Marketing Officer
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
06.2009 - 05.2010
CUSTOMER SERVICES ADMINISTRATOR
BAHAGO SERVICES LIMITED
03.2008
Senior School Certificate -
Brisco Secondary Commercial College
Diploma - Computer Appreciation
Delta State University,
undefined
Renovation of Lake Chad Basin Institute Maiduguri
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
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