Zinkal Thakor
Summary
Hardworking, self-motivated professional with 3+ years of exceptional customer service experience, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chemical Technologist
Saskatchewan Research Council
Saskatoon, Saskatchewan
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Shift Manager/ Supervisor
PizzaHut
07.2020 - 02.2023
- Oversee all front and back of the house restaurant operation
- Knowledgeably recommended menu items based on customers' need and preferences, including upselling complementary dishes and drinks
- Accomplished multiple tasks within established timeframes.
- Maintaining quality control for all food served
- Ensure maintenance of food hygiene in accordance with standards and guidelines
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Negotiated resolved customer concerns, respond to customer complaints tactfully and professionally.
Customer Service Representative
Real Canadian Superstore
10.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Diploma - Chemical Technology
Saskatchewan Polytechnic
Saskatoon, SK04.2021
Bachelor of Science - Chemistry
The Maharaja Sayajirau University of Baroda
Vadodara, India03.2019
Skills
- Price Memorization
- Conflict and Complaint Resolution
- Corrective Actions
- Food Sales and Promotion
- Operations Management
- Professional Communication
- Hospitality Management
Certification
Serve It Right (SIRS)-2023
Certificate in Safe food Handling -2021
Timeline
Chemical Technologist
Saskatchewan Research Council
02.2022 - Current
Shift Manager/ Supervisor
PizzaHut
07.2020 - 02.2023
Customer Service Representative
Real Canadian Superstore
10.2019 - 07.2020
Diploma - Chemical Technology
Saskatchewan Polytechnic
Bachelor of Science - Chemistry
The Maharaja Sayajirau University of Baroda
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