Zineb Librahimi
Vancouver
Summary
Dedicated Account Manager with 7 years of experience driving revenue growth, fostering client relationships, and leading high-performing teams. Proven success in negotiating contracts, maximizing profits, and ensuring the seamless delivery of solutions tailored to meet customer objectives. Adept at developing new business opportunities, implementing sales strategies, and leveraging customer relationship management to exceed sales quotas. Skilled in team management, customer service, and online sales platforms. Proficient in Microsoft Office, with a solid foundation in hospitality management and digital marketing. Complemented by a background in first aid and preparedness, along with a diploma in accounting. Ready to bring a track record of success to drive impact results as an Account Manager.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Talabat
06.2024 - Current
- Developed and maintained relationships with key clients by providing personalized service, resulting in a X% increase in customer loyalty and satisfaction
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Developed and maintained an up-to-date knowledge of the company’s products and services
- Developed and implemented an online sales platform that increased online sales by X%
Online Account Manager
Talabat
06.2022 - 06.2024
- Developed and managed a team of account managers to ensure adherence to sales and customer service goals
- Coordinated account activities between clients and internal departments, resulting in a X% increase in customer retention
- Explained account features and services to customers, resulting in a X% increase in account openings and renewals
Supervisor Sales Operation
Internation Concepts Contracting /Mnasati
12.2020 - 06.2022
- Reporting sales and campaign results
- Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
- Attends to customers’ queries and problems in a professional manner.
- Developed and implemented sales training programs that improved sales skills and resulted in a X% increase in sales effectiveness
Shift leader, Reservation
Hilton
03.2020 - 10.2020
- Preparing reports and analyzing data to assist management as they determine call center goals
- Processed payments and balanced the register at the end of the shift
- Implemented a shift rotation system that improved efficiency and reduced fatigue in air traffic controllers.
- Developed content such as case studies, white papers, and webinars that positioned the product as the industry leader
Front Office Supervisor, Night Manager
Hilton
11.2019 - 02.2020
- Give a warm welcome to all the guests especially the VIP’s and to provide them with the best possible services.
- Overview and ensure the smooth operation of all the activities of the front office.
- Performing cash handling, credit card processing.
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Trained and managed a team of front office staff to ensure the highest standards of customer service
- Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time
Front office supervisor
Kurumba Resort
04.2017 - 10.2019
- Supervising check-ins and check-outs, and resolving guest’s complaints.
- Actively participate in showroom hospitality to ensure customer satisfaction.
- Assist outside sales reps on their custom requests, registered projects.
- Blocked rooms and handled special requests of VIP guests.
Front office Guest Services
Kurumba Resort
10.2015 - 03.2017
- Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time
- Managed the front office operations, resulting in a X% reduction in wait times for customers
- Hired and trained a team of front office staff that achieved a X% customer satisfaction rating
- Engaged with vendors to negotiate the best prices and terms for office supplies and services, resulting in a X% cost savings
Order Taker
Anantara Qasar Al Sarab Resort
07.2014 - 10.2015
- Successfully prepared dishes to order in a fast-paced environment
- Developed a system for tracking customer orders, resulting in a X% reduction in order fulfillment time
- Utilized persuasive sales techniques to encourage customers to purchase additional items, resulting in a X% increase in average order value
Waitress
Souq Waqif Boutique Hotel
10.2012 - 06.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
International Professional Certificate - Digital Marketing
Excellence Management
01.2022
Basic First AID &CRP - AID &CRP
ELITE
12.2021
Hotel and Tourism Management - Recepetion, Restauration &Sales
Dubai School
01.2022
Diploma Accounting - undefined
Higher Education Technology Technical Institute
12.2011
Tele call certificate - undefined
Asmadec
02.2009
Skills
- Customer Service
- First Aid and Preparedness
- Hospitality Management
- Customer Relationship Management
- Sales Management
- Sales
- Call Centers
- Microsoft Office
- Tourism
- Marketing
- Team Management
- Microsoft Access
- Accounting
- Microsoft Excel
- Team Working
Languages
French
Limited Working
Arabic
Native or Bilingual
English
Full Professional
Certification
- CPSP - Certified Professional Sales Person
Timeline
Account Manager
Talabat
06.2024 - Current
Online Account Manager
Talabat
06.2022 - 06.2024
Supervisor Sales Operation
Internation Concepts Contracting /Mnasati
12.2020 - 06.2022
Shift leader, Reservation
Hilton
03.2020 - 10.2020
Front Office Supervisor, Night Manager
Hilton
11.2019 - 02.2020
Front office supervisor
Kurumba Resort
04.2017 - 10.2019
Front office Guest Services
Kurumba Resort
10.2015 - 03.2017
Order Taker
Anantara Qasar Al Sarab Resort
07.2014 - 10.2015
Waitress
Souq Waqif Boutique Hotel
10.2012 - 06.2014
Basic First AID &CRP - AID &CRP
ELITE
Hotel and Tourism Management - Recepetion, Restauration &Sales
Dubai School
Diploma Accounting - undefined
Higher Education Technology Technical Institute
Tele call certificate - undefined
Asmadec
International Professional Certificate - Digital Marketing
Excellence Management
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