Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Zineb Charra

Ottawa,ONTARIO

Summary

Motivated Assistant Branch Manager passionate about providing excellent customer service and exceeding expectations. Inspires staff loyalty through strong leadership and communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

RBC Royal Bank
03.2024 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Implemented process improvements to increase productivity.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Coached and developed branch staff by offering constructive feedback and upskill.

Banking Advisor

Royal Bank Of Canada, RBC
05.2023 - Current
  • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
  • Extended and sustained relationships with customers to maintain and grow business.
  • Worked with customers to procure updated financial information on continuous basis.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans using MyAdvisor.



Client Advisor

Royal Bank Of Canada, RBC
05.2022 - 05.2023


  • Provided personalized financial advice to clients, addressing their unique needs and goals.
  • Successfully achieved sales target through effective relationship building and strategic product offerings.
  • Collaborated with team members to ensure a seamless customer experience across various banking products and services
  • Delivered couple of advice event in regards of financial literacy to Willis College and Rideau-Rockcliffe Center in the St Laurent community.

Education

Diploma - Marketing

Algonquin College
06.2023

Master of Science - International Trade And Transportation Logistics Management

National School of Business And Management
06.2021

Skills

  • Client relationship management
  • Sales and business development
  • Financial Analysis and risk assessment
  • Team collaboration
  • Strong communication skills
  • Credit Risk Evaluation
  • Retirement Needs
  • Cash Handling
  • Investment Advice
  • Operational efficiency
  • Team development
  • Relationship building and management
  • Staff management
  • Employee scheduling

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working

Certification

  • BCO - Branch Compliance Officer
  • CSC - Canadian Securities Certificate

Timeline

Assistant Branch Manager

RBC Royal Bank
03.2024 - Current

Banking Advisor

Royal Bank Of Canada, RBC
05.2023 - Current

Client Advisor

Royal Bank Of Canada, RBC
05.2022 - 05.2023

Master of Science - International Trade And Transportation Logistics Management

National School of Business And Management

Diploma - Marketing

Algonquin College

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Zineb Charra