Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Zindia John

Winnipeg,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Great interpersonal skills that is proven through emotional intelligence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

HGS
11.2022 - 09.2024
  • Technical support.
  • Customer service representative.
  • Handling inbound calls, billing, and product sales.
  • Troubleshooting for customers.
  • Creating technician appointments.

Technical Support

24/7 Intouch
05.2022 - 09.2022
  • Delivered technical assistance for computer systems and networks.
  • Educated and supported users with new devices and software.
  • Resolved customer issues through efficient troubleshooting.
  • Coordinated in-person meetings with technicians.
  • Effectively organized the processing of bill disputes while also optimizing customer-oriented payment structures.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.

Call Centre Agent

24/7 Intouch
01.2021 - 03.2022
  • Managed incoming calls efficiently.
  • Made outbound calls and provided information to clients.
  • Scheduled and confirmed appointments for diverse client base.
  • Educated and informed clients with up-to-date information.
  • Provided empathetic and attentive emotional guidance.
  • Facilitating client communication with appropriate departments to ensure prompt resolution of queries

Cleaning Staff/ Trainer/Supervisor

Island Cleaning Service
Winnipeg, Manitoba
01.2020 - 01.2021
  • Provided excellent customer service for clients requiring industrial cleaning services.
  • Initiate and maintain excellent customer relations with clients.
  • Provided required guidance and instruction to performance-driven employees.
  • Maintained cleanliness and tidiness of commercial buildings by sweeping, mopping floors, dusting surfaces, and vacuuming carpets.
  • Implemented regular cleaning routines to create a welcoming atmosphere for customers.
  • Managed the use of specialized equipment required for janitorial tasks such as floor buffers, steam cleaners, vacuums, mops, and a wide range of cleaning tools.

Babysitting

self employed
01.2014 - 01.2020
  • Engaged in discussions with parents to determine the desired outcomes of the babysitting services rendered.
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
  • Followed strict confidentiality guidelines regarding family information shared during babysitting sessions.

Volunteers Teacher’s Aide

Hosanna Christian School
01.2017 - 01.2017
  • Assisted teachers in preparing materials for instruction and classroom activities.
  • Provided support to students by monitoring their progress, answering questions, and helping with assignments.
  • Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
  • Helped maintain a safe learning environment for all students.

Education

High School Diploma -

Hosanna Christian School
Winnipeg, Manitoba
01.2017

Some College (No Degree) - Medical Office Administration Program

CDI College
Winnipeg, Manitoba

Skills

  • Skilled in Microsoft Word Formatting
  • Advanced Excel Skills
  • Email Management
  • Proficient in Windows Desktop Applications
  • Communication
  • Effective Leadership
  • Effective Team Collaboration
  • Organization and Motivation
  • Call Management
  • Inbound and Outbound Calling
  • Complaint resolution
  • Scheduling
  • Quality Assurance Controls
  • Professional telephone demeanor
  • Customer Service

Personal Information

Date of Birth: 08/18/97

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

HGS
11.2022 - 09.2024

Technical Support

24/7 Intouch
05.2022 - 09.2022

Call Centre Agent

24/7 Intouch
01.2021 - 03.2022

Cleaning Staff/ Trainer/Supervisor

Island Cleaning Service
01.2020 - 01.2021

Volunteers Teacher’s Aide

Hosanna Christian School
01.2017 - 01.2017

Babysitting

self employed
01.2014 - 01.2020

High School Diploma -

Hosanna Christian School

Some College (No Degree) - Medical Office Administration Program

CDI College

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Zindia John