Zinab ELAMIN ELSHAFI

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails, while upholding a cleanliness environment.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

•Prepared garnishes by evenly slicing and pitting fruits.

• Mixed unique and interesting cocktails for customers, including bar specials.

• Served high customer volumes during special events, nights, and weekends.

•Delivered exceptional customer service, identifying needs and offering personalized solutions in store and online.

• Managed inventory, stock replenishment, and store merchandising to maintain optimal presentation.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Supported management with sales strategies and promotional initiatives.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.

• Trained and mentored 3 new associates, enhancing team productivity.

• Served meals to residents in accordance with established schedules and dietary procedures.
Kept all kitchen areas clean, tidy and free of hazards.

• Followed all food safety regulations while preparing meals for patients.

• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.

• Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.

• Streamlined meal assembly processes for faster service without compromising quality or accuracy.

•Kept all kitchen areas clean, tidy and free of hazards.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Promoted business loyalty by fostering positive customer relationships.