Zilpha Janele Villa
Toronto
Summary
Dedicated and compassionate health care professional with vast experience providing medical assistance, office management and human resource support within a medical environment. Demonstrated competency in patient care,documentation,effective communication and collaboration with other health care professionals.
Overview
2
2
years of professional experience
Work History
Medical Office Administrator/Referral Coordinator
BANFF SPORT MEDICINE
03.2023 - Current
- Review details and expectations about the referral
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Provide appropriate clinical information to surgeon or physician
- Checking in and out patients, booking for Follow ups if needed
- Preparing exams rooms and checking stocks
Sales Assocaite/Customer Service Cashier
Shoppers Drug Mart
03.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Front Desk Receptionist
Coast Hotels and Conference Centre
03.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Diploma - Medical Office Administrator
Evergreen College
09.2019
Skills
- Adaptability
- Analytical skills and critical thinking
- Communication
- Computer literacy
- Organization and Problem solving
- Work Ethic
- Teamwork
Timeline
Medical Office Administrator/Referral Coordinator
BANFF SPORT MEDICINE
03.2023 - Current
Sales Assocaite/Customer Service Cashier
Shoppers Drug Mart
03.2023 - Current
Front Desk Receptionist
Coast Hotels and Conference Centre
03.2022 - 03.2023
Diploma - Medical Office Administrator
Evergreen College
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