Zilong (Teddy) Chen
Burnaby,BC
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Kimi Kimi Cafe
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
Assistant Manager
Weekend Maxmara
12.2023 - 08.2024
- Leading, motivating team member maintain customer relations aptitude and relationship-building
- Handled problematic customers and clients to assist employees and maintain excellent customer service
- Encouraging team members and analytical problem-solver for team building
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
- Proficient in using independent decision-making skills and sound judgment
- Maintained visually appealing and effective displays for entire store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales Associate and Visual Merchandiser
Weekend Maxmara
09.2022 - 12.2023
- Cashier, Key holder and sales associate
- Increased customer satisfaction and interfacing directly with customers to provide answers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
Deckhand
Mirage Cruises
04.2023 - 09.2023
- Managing multiple priorities with a positive attitude
- Professional interpersonal skills, excellent time management and problem-solving skills
- Bringing proven to promote organization and availability through effective schedule development
- Excellent customer service and conflict management skills onboard.
General Manager and deckhand
Blue Planet Concierge
02.2022 - 10.2022
- Managing multiple priorities with a positive attitude
- Professional interpersonal skills, excellent time management and problem-solving skills
- Bringing proven to promote organization and availability through effective schedule development
- Excellent customer service and conflict management skills.
Store Manager and Visual Merchandiser
Max Mara, Weekend Max Mara, Blubird outlet
09.2021 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Handled problematic customers and clients to assist employees and maintain excellent customer service
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
- Maintained visually appealing and effective displays for entire store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Assistant Manager
Max Mara, Weekend Max Mara, Blubird outlet
09.2020 - 09.2021
- Leading, motivating team member maintain customer relations aptitude and relationship-building
- Encouraging team members and analytical problem-solver for team building
- Supervised and monitored all Associates on shift / Training new hires on program expectations and safety guidelines / create monthly schedule and payroll for the store / tracking and suggesting staff incentives.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Built relationships with customers to encourage repeat business.
- Increased customer satisfaction by interfacing directly with customers to provide answers
- Demonstrated leadership and provided supports to management by conducting sales training, product training for new employees
- Maximized daily sales, attracted, engaged and motivated customers to make purchases by suggesting whole outfit and merchandizing window displays
- Maintained visually appealing and effective displays for entire store
Key Holder, Sale Associate, Visual Merchandiser
Blubird
04.2019 - 09.2020
- Cashier and sales associate
- Key holder and manager on duty
- Maintained visually appealing and effective displays for entire store
- Co-helped manager doing payroll and monthly schedule
- Increased customer satisfaction and interfacing directly with customers to provide answers.
Server and Manager on duty
Shota Sushi
02.2016 - 02.2018
- Cashier and server
- Manager on duty and make schedule for employees
- Answer inquiry for customers in person and on the phone
- Online order delivery driver.
Sale Associate
Hudson’s Bay
09.2014 - 01.2015
- Sales associate and sales person
- Organizing store displays.
Education
High School Diploma -
Thousand Island Secondary School
Brockville, ON 01.2012 - 1 2013
Bachelor of Arts -
Simo Fraser University
Burnaby, BC 05.2024 - 12.2024
University Transfer program -
Coquitlam College
Coquitlam, BC 09.2024 - 05.2024
Bachelor of Business Administration in Sustainability and International Business -
Royal Roads University
Victoria, BC 09.2013 - 04.2019
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Customer Service
Teamwork and Collaboration
Highlightofqualifications
- Good communication skills include proficient speaking and writing in English and Mandarin, excellent interpersonal skills
- Extensive customer service experience
- Good team player and enthusiastic team member
- Excellently with organizing activities and events
- Proficient MS office software
- Serving it right Certification
- First Aid & CPR/AED Level C Certification
- Domestic Vessel Safety Certification
Volunteer Experience
- Student Ambassador, 06, 2014- 08, 2014, Royal Roads University, Victoria, BC
- Volunteer, 09,2012 - 06,2013, YVC Brockville Community Organization, Brockville, ON
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
University Transfer program -
Coquitlam College
09.2024 - 05.2024
Assistant Manager
Kimi Kimi Cafe
08.2024 - Current
Bachelor of Arts -
Simo Fraser University
05.2024 - 12.2024
Assistant Manager
Weekend Maxmara
12.2023 - 08.2024
Deckhand
Mirage Cruises
04.2023 - 09.2023
Sales Associate and Visual Merchandiser
Weekend Maxmara
09.2022 - 12.2023
General Manager and deckhand
Blue Planet Concierge
02.2022 - 10.2022
Store Manager and Visual Merchandiser
Max Mara, Weekend Max Mara, Blubird outlet
09.2021 - 12.2021
Assistant Manager
Max Mara, Weekend Max Mara, Blubird outlet
09.2020 - 09.2021
Key Holder, Sale Associate, Visual Merchandiser
Blubird
04.2019 - 09.2020
Server and Manager on duty
Shota Sushi
02.2016 - 02.2018
Sale Associate
Hudson’s Bay
09.2014 - 01.2015
Bachelor of Business Administration in Sustainability and International Business -
Royal Roads University
09.2013 - 04.2019
High School Diploma -
Thousand Island Secondary School
01.2012 - 1 2013
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