Zi Li Chen
Richmond,BC
Summary
Dynamic caretaker with proven expertise at All care Building Management LTD, excelling in coordinating repairs and enhancing resident satisfaction through clear communication and effective complaint handling. Recognized for proactive inspections that improved maintenance response times, ensuring a safe and comfortable living environment while managing daily operations efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caretaker
Alllcare Building Management LTD
08.2020 - Current
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Dealing complaints between residents , routine cleanings in the buildings and minor repairs or replacement .
- Supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
- Conducted regular inspections to identify issues proactively, improving response times for maintenance requests and enhancing building condition.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Coordinated 3or 4 move-ins and move-outs, streamlining the process and minimizing disruptions to other residents.
- Communicated effectively with owners, residents, and on-site associates.
- Managed daily operations of residential facilities, ensuring resident satisfaction and prompt issue resolution.
Concierge
Alllcare Building Management Ltd
03.2023 - 04.2024
- Managed concierge desk operations, ensuring efficient workflow and prompt assistance to guests.
- Resolved guest inquiries and complaints swiftly, maintaining high satisfaction levels through effective communication.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Arranged move in and move out
- Daily report to building manager
Education
Certificate - Swimming Pool Level 1
Vancouver Community College
Vancouver03-2021
Certificate - Building Manager Program
Vancouver Community College
Vancouver12-2020
Skills
- Coordinating repairs
- Window cleaning
- Customer service and support
- Emergency response
- Security management
- Clear communication
- Problem-solving
- Complaint handling
Languages
English
Professional Working
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Certification
Building Manager Program Certificate
Swimming Pool Level 1 Certificate
Timeline
Concierge
Alllcare Building Management Ltd
03.2023 - 04.2024
Caretaker
Alllcare Building Management LTD
08.2020 - Current
Certificate - Swimming Pool Level 1
Vancouver Community College
Certificate - Building Manager Program
Vancouver Community College