ZIJIE HE
Markham,ON
Summary
Demonstrated ability in multitasking and maintaining composure under pressure. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Food Waiter
Congee Queen
1911 Dundas St E Unit 17, Mississauga, ON L4X 1M1
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
Food Supervisor
KINGS BBQ CHINESE FOOD
92 Capital Dr Unit 1, Charlottetown, PE C1E 1E7
09.2018 - 05.2022
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
Food Waiter
Congee Queen
2930 Steeles Ave E, Thornhill, ON L3T 7X1
03.2016 - 09.2018
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Ontario College Diploma - International Business
Seneca College
North York, ON06-2015
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Cultural Sensitivity
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Food Waiter
Congee Queen
06.2022 - Current
Food Supervisor
KINGS BBQ CHINESE FOOD
09.2018 - 05.2022
Food Waiter
Congee Queen
03.2016 - 09.2018
Ontario College Diploma - International Business
Seneca College