ZIJIE HE
Markham,ON
Summary
Demonstrated ability in multitasking and maintaining composure under pressure. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Food Waiter
Congee Queen
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
Food Supervisor
KINGS BBQ CHINESE FOOD
09.2018 - 05.2022
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
Food Waiter
Congee Queen
03.2016 - 09.2018
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Ontario College Diploma - International Business
Seneca College
North York, ON06-2015
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Cultural Sensitivity
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Food Waiter
Congee Queen
06.2022 - Current
Food Supervisor
KINGS BBQ CHINESE FOOD
09.2018 - 05.2022
Food Waiter
Congee Queen
03.2016 - 09.2018
Ontario College Diploma - International Business
Seneca College
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