Summary
Overview
Work History
Education
Skills
Languages
Timeline
My Wish
Generic

Ziheng Zhao

Etobicoke

Summary

Experienced and reliable waiter with a strong background in providing excellent customer service in fast-paced restaurant environments. Skilled in taking orders, managing tables, and ensuring guest satisfaction. Recently started working in the kitchen and currently developing skills in food preparation and back-of-house operations. Eager to learn and grow within the culinary field while continuing to contribute to a positive team atmosphere.

Overview

3
3
years of professional experience

Work History

Kitchen Staff Member

Bingz Crispy Burger
04.2025 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.

Restaurant Waiter

Delicious Guangxi
05.2023 - 07.2023
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded to ad hoc cleaning duties at end of shift.

Restaurant Waiter

Happy Lamb Hot Pot
04.2022 - 09.2022
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Informed customers about specials, upselling additional food and drink items.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Set up tables in between patrons to reduce wait times.

Education

Associate's Degree - Culinary Management

Humber Institute Of Technology And Advanced Learning

Skills

  • Food hygiene
  • Dessert recommendations
  • Food service promotion
  • Food safety awareness
  • Portion control
  • Personal hygiene
  • Food preparation
  • Organization and cleanliness

Languages

Chinese (Mandarin): Native/ Bilingual
Native or Bilingual
English
Professional Working

Timeline

Kitchen Staff Member

Bingz Crispy Burger
04.2025 - Current

Restaurant Waiter

Delicious Guangxi
05.2023 - 07.2023

Restaurant Waiter

Happy Lamb Hot Pot
04.2022 - 09.2022

Associate's Degree - Culinary Management

Humber Institute Of Technology And Advanced Learning

My Wish

I hope to gain more hands-on experience in the kitchen and improve my skills in food preparation and cooking. I'm eager to learn from experienced team members and become more confident and efficient in back-of-house tasks. My goal is to grow in the culinary field while continuing to support the team wherever I'm needed.

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Ziheng Zhao