Zihan (Susan) Deng

• Leadership Support to MA Lead Team:

1. Assist in the selection and hiring process for student workers.

2. Provide support, coaching and direction to team (student worker and staff).

3. Organize weekly meetings with all Student Support and Administrative Coordinators (Richmond and Langley).

4. Provide Training in Program Operation Systems and Administrative Skills.

5. Seek and implement improvements to enhance the efficiency and effectiveness of existing systems.

6. Offer timely feedback and input on areas needing critical improvement to the Program Leadership team.

7. Manage conflict and ensure to achieve team goal and get better outcomes from a group of people working together.

8. Foster a supportive and positive workplace culture to enhance team morale and productivity.

9. Integrating Christian faith into my professional roles, emphasizing servant leadership, compassion, integrity, and a supportive workplace culture.

10. Assist in program transformation and establish program workflows and processes.

• Student Support:

1. Respond to students' inquiries and complains (walk-ins, callers and emails).

2. Onboard new students (track and analyze incoming student numbers, ensure timely course registration for returning and new students, plan and organize orientation and graduation events).

3. Develop and modify students' Personal Learning Plan (PLP), and communicate updates and changes to students.

4. Conduct formal or informal interviews and surveys to collect and analyze data for student attribution.

• Administrative Support:

1. Oversee accuracy of MA Lead program 's website content and Social Media accounts.

2. Syllabi collection and DeanShare posting.

3. Support faculty (e.g., technology issue and Moodle issue) and staff.

4. Draft and modify program knowledge base.

• Skills and Abilities

1. Excellent interpersonal and intercultural communication and leadership skills;

2. Respectful and effective interactions with people of diverse cultural backgrounds and whose native language is not English, including students, employees, and the broader community;

3. I am proficient in MSAccess, Salesforce, Aqueduct, Outlook, Deanshare and Noahsrv.

4. The ability to develop, establish and maintain good working relationships and work effectively as part of the team and the wider campus community;

5. Strong attention to detail, ensuring the accuracy of information;

6. Advanced analytical and problem solving skills;

7. Decision-making skills that exercise good judgment, objectivity, and thoughtfulness and maintain a high degree of confidentiality;

8. Ability to work independently with a minimum of direct supervision, as well as establish priorities and achieve deadlines;

9. Skills with Microsoft applicants such as: Word, Excel and PowerPoint, Outlook Calendar, Access, and Zoom;

• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
• Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
• Hired and onboarded team members to meet immediate and expected demand.
• Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
• Engaged with existing and potential clients to gain insight into needs.