ZIHAN LIU
NORTH YORK,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Administrative Officer
GLASS AND HARDWARE CO
Markham, ON
06.2021 - Current
- Delivered comprehensive bid proposals for GLASS RENOVATION projects and gained client approval on costs.
- Communicated effectively with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution, build rapport and lasting relationships.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Marketing Intern
Face Drive Inc
Scarborough , ON
03.2021 - 06.2021
- Helped with planning and hosting of marketing events.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Customer Service Receptionist （part Time）
Kingka Furniture
Markham, ON
11.2018 - 06.2020
- Assisted call-in customers with questions and orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Education
Diploma - Business– Entrepreneurship & Small Business
Seneca College of Applied Arts And Technology
North York, ON06.2021
Skills
- Documentation and control
- Scheduling
- Project Management
- Bookkeeping
- Relationship building
- Decision Making
- Product and Service Sales
- Problem Solving
- Emergency Response
- Written Communication
- Microsoft Office Suite Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama
Timeline
Administrative Officer
GLASS AND HARDWARE CO
06.2021 - Current
Marketing Intern
Face Drive Inc
03.2021 - 06.2021
Customer Service Receptionist （part Time）
Kingka Furniture
11.2018 - 06.2020
Diploma - Business– Entrepreneurship & Small Business
Seneca College of Applied Arts And Technology
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