Ziggy Ernest
MISSISSAUGA,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Food Basics
Greater Sudbury, Ontario
09.2023 - 12.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
Store Assistant
Winners
Greater Sudbury, Ontario
02.2021 - 02.2023
- Assisted customers with product inquiries and store navigation.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Maintained cleanliness and organization of sales floor and stockroom.
- Handled customer complaints and provided effective solutions.
- Maintained cleanliness of sales floor and backroom areas.
- Cleaned and tidied store to reduce health and safety hazards.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Salesperson
Best Buy
Greater Sudbury, Ontario
01.2023 - 01.2023
Sales Assistant
Walmart
Greater Sudbury, Ontario
01.2019 - 02.2021
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Monitored sales floor for cleanliness and safety compliance throughout shifts.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Associate of Arts - Music Business Management
Durham College
Ottawa, ON04-2022
Associate of Arts - Music Industry Arts
Algonquin College
Ottawa, ON04-2017
High School Diploma -
Ontario Secondary School
06-2011
Skills
- Sales techniques
- Customer service
- Visual merchandising
- Product knowledge
- Conflict resolution
- Merchandising
- Merchandise display
- Relationship building
Timeline
Sales Associate
Food Basics
09.2023 - 12.2024
Salesperson
Best Buy
01.2023 - 01.2023
Store Assistant
Winners
02.2021 - 02.2023
Sales Assistant
Walmart
01.2019 - 02.2021
Associate of Arts - Music Business Management
Durham College
Associate of Arts - Music Industry Arts
Algonquin College
High School Diploma -
Ontario Secondary School
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