ZIED GHERISSI

Experienced healthcare professional with a diverse background in critical care, anesthesia, paramedic services, and ambulance operations. Demonstrated expertise in providing intensive care to cardiovascular patients in a private clinic setting. Served as a high technician of anesthesia at a prestigious government university hospital, ensuring the safe administration of anesthesia during surgical procedures. Contributed to the healthcare community as a paramedic at Hamad Medical Corporation, delivering exceptional emergency medical services. Led a distribution team in an ambulance service, overseeing efficient operations and ensuring timely response to emergencies. Currently serving as an operations officer in a communication center for an ambulance service, coordinating resources and optimizing emergency response efforts.

• Intensive care nurse, Do all nursing tasks, Handle serious cases in intensive care
• Anesthesia technician, Sedate, intubate, handle patient in theater room, Handle patient in emergency, Handle pre hospital medical and traumatic cases
• Ambulance paramedic, Safely respond to emergency calls as required, providing emergency care, Safely move and transport patients from the scene of an incident to a health care facility, Assist Critical Care Paramedics in the advanced care of critically ill or injured patients, Maintain operational and functional readiness of an ambulance unit, Use technologies such as GIS mapping systems and global positioning systems (GPS) to navigate to the scene of illness or injury, Communicate with the AS Communications Centre in a clear and concise manner using voice Communication, Liaise with partner agencies to ensure the coordinated delivery of emergency medical care, Comply with timely investigation and response to complaints, Comply with AS and HMC corporate policies and procedures, Ensure compliance with accreditation, Perform other duties as required
• Operation officer in ambulance service communication center, Take delegated responsibility for delivery of HMCAS within their Service Delivery Area as part of the AS Management Team, Develop and implement service delivery plans for their Service Delivery Area through participative relationships with internal and external stakeholders, Ensure effective management and provision of all clinical access, effectiveness or communication operations, without compromising patient care, Ensure that available resources match demand for services at all times, Ensure that available resources are efficiently distributed in accordance with the agreed service delivery plan, Monitor clinical access, effectiveness, or communications performance and quality measures, Co-ordinate effective hand-over at shift change times, Ensure adequate management availability within their Service Delivery Area at all times, Be responsible for staff welfare and support in consultation with Human Resources where appropriate, Promote and ensure best practice employee relations with particular emphasis on communications, equal opportunities, diversity, health and safety and attendance management, Ensure the appropriate provision of operational training and development for staff, Define and agree clear objectives for each Operations Supervisor (Clinical Access, Effectiveness or Communications), Manage both clinical and non-clinical risks, identifying risks and implementing plans to mitigate them, Work in collaboration with the Operations Manager (Emergency Planning and Preparedness) to ensure that local risks within Service Delivery Areas are identified and that necessary contingency plans are established, Implement business continuity procedures for clinical access, effectiveness or communications operations as required, ensuring smooth running without compromising patient care, Ensure that their Service Delivery Area is prepared and adequately resourced to manage multiple casualty incidents (MCI) and other major incidents, Collaborate with the Operations Manager (Special Events) to ensure that their Service Delivery Area is prepared and adequately resourced to manage increased demand for services arising from special events, Be fully conversant with the Major Incident Plan and ensure its effective implementation, Act in a tactical role (Sector Commander or Bronze Officer) in the event of a mass casualty incident (MCI) or another major incident, Liaise and build relations with other agencies

• GIC: generic instructor course
• MIMMS instructor: major incident management
• 4
• 4, truck, ambulance license
• Supervisory course
• Computer course
• BLS instructor
• MDT (mobile data transmission) instructor
• Football referee

• MONTHER ABUGAOUD, operation manager, mabugaoud@hamad.qa
• ALI KAWARI, senior operation manager, aalkuwari15@hamad.qa

• 2000-2001, intensive care nurse, cardio-vascular private clinic
• 2001-2003, high technician of anesthesia, government university Mongi Slim hospital
• 2003-2008, paramedic, Hamad medical corporation
• 2008-2014, distribution team leader, ambulance service
• 2014-now, operation officer, communication center ambulance service

More than 5 years of experience

I have a GIC certificate (generic instructor course)

Regular Qatari license

Semi heavy, and bus driving license

4*4 and ambulance driving license

• Initiation of the mobile communication centre in Qatar ambulance service.
• The dispatch process improvement project using lean management.
• Recreation of new data driven staff annual evaluation system.
• Recreation of a new team leader’s annual evaluation system.
• Research in the impact of service quality of the customer satisfaction in Qatar Ambulance Service.
• Research on the impact of the new smartwatch fall detection feature on the dispatch call management.