Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zidaan Karim

Richmond Hill,Canada

Summary

Energetic and dependable high school graduate with hands-on experience in customer - facing roles across the retail, food service, and recreational sectors. Proven ability to provide excellent service in fast paced environments, demonstrating strong communication, teamwork, and problem-solving skills. As a ski-instructor, developed leadership, patience, and ability to teach and motivate individuals of all age. Eager to contribute to a dynamic team and grow professionally in a customer service or support role.

Overview

2
2
years of professional experience

Work History

Ski Instructor

Snow Hawks
12.2023 - 03.2024
  • Instructed teenagers and children ( under the age of 18) in skiing and snowboarding, focusing on safety, skill development, and confidence building.

Duties included:

  • Safety Instruction: Instructed students about safety practices, including proper use of equipment, awareness of mountain hazards, and the skier’s code of conduct.
  • Engaged with Students: Build rapport with students to make them feel comfortable and motivated, especially beginners.
  • Adjustments: Guide students adjust bindings and settings on their skis or snowboards to suit their ability.

Customer Service

Pizza Hut
11.2021 - 09.2023
  • Performed various restaurant duties including greeting customers, taking orders, serving food and beverages, handling payments, and maintaining clean environment according to the standards of the health and safety requirements of the store.
  • Duties Included:
  • Prepare pizzas with the team lead
  • Organize orders for deliveries
  • Clean the areas where food is handled
  • Follow the orders of team lead efficiently
  • Assist team lead in restocking inventory
  • Assist team lead with customer orders



Customer Service

Shoppers Drug Mart
02.2023 - 06.2023
  • Greet customers warmly, respond to inquiries, assist in locating products, and provide guidance to support informed purchasing decisions.
  • Duties Included
  • Handling cash, credit, debit, and gift card transactions accurately. Processing returns and exchanges as needed, and ensuring the checkout process is smooth and efficient.
  • Being familiar with the store’s products, promotions, and services, such as pharmacy services, cosmetics, and health-related items, to provide helpful information to customers.
  • Ensuring that shelves are well-stocked, organized, and clearly labeled. Assisting with inventory management and reordering items.
  • Ensuring the store is clean, tidy, and presentable at all times, including sweeping floors, wiping counters, and maintaining neat displays.
  • Following company protocols regarding customer safety and store security. Reporting any suspicious activities and ensuring a safe shopping environment.


Education

No Degree -

Bayview Secondary High School
Richmond Hill
06-2024

Bachelor of Arts - Political Science

York University
Toronto, None
06-2028

Skills

  • Safety management
  • Group and individual instruction
  • Equipment fitting
  • Group management
  • Teamwork and collaboration
  • Customer service
  • Reliable and responsible
  • Attention to detail
  • Excellent communication
  • Cooperative attitude
  • Analytical thinking

Timeline

Ski Instructor

Snow Hawks
12.2023 - 03.2024

Customer Service

Shoppers Drug Mart
02.2023 - 06.2023

Customer Service

Pizza Hut
11.2021 - 09.2023

No Degree -

Bayview Secondary High School

Bachelor of Arts - Political Science

York University
Zidaan Karim