Zico Kong
TORONTO,ONTARIO
Summary
Dynamic and results-oriented professional with a proven track record at DFI Retail Group, specializing in user-friendly designs and exceptional customer service. Skilled in problem-solving and proficient in design tools, I excel in project management and communication, significantly enhancing user engagement and client satisfaction.
Overview
1
1
years of professional experience
Work History
Freelance Designer
DFI Retail Group
Hong Kong, Hong Kong
06.2023 - 10.2024
- Created user-friendly designs focusing on clarity, simplicity, and enhancing user engagement for clients in various industries
- Collaborated with clients to understand their needs, providing personalized solutions and delivering high-quality work within deadlines
- Enhanced communication skills by presenting design concepts and incorporating client feedback to meet project goals
- Applied a user-first mindset to optimize touch points that improve user interactions, a key transferable skill for customer service
Customer Sales Representative
Swissbeck
Hong Kong, Hong Kong
09.2014 - 09.2015
- Clear and polite communication with customers, active listening to understand customer needs
- Friendly demeanor and patience when handling inquiries or complaints
- Ability to remain calm and positive during busy periods
- Ensuring accuracy in orders and payments and maintaining attractive product displays
- Familiarity with bakery items, ingredients, and dietary considerations (e.g., gluten-free)
Education
Bachelor of Media and Communication -
Queensland University of Technology
12.2015
Skills
- Strong Communication
- Interpersonal Skills
- Problem-solving Mindset
- Proficient in Design Tools
- Detail-oriented
- Highly Organized
- Fast Learner
- Photography
- Illustration
- Team-player
- Microsoft Office
- Adaptability
- Project Management Skills
- Multitasking Skills
- Marketing Strategies
Languages
- Cantonese
- Mandarin
- English
- Japanese
Hobbies and Interests
- Hiking
- Sign Language (Chi)
- Meditation/Tarot
- Reading
- Traveling
- Pottery
Timeline
Freelance Designer
DFI Retail Group
06.2023 - 10.2024
Customer Sales Representative
Swissbeck
09.2014 - 09.2015
Bachelor of Media and Communication -
Queensland University of Technology
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