Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zichen (Isaac) Qiao

Edmonton,Canada

Summary

Dynamic leader with extensive experience at ZC9 International Inc, excelling in customer service and project management. Proven track record in enhancing e-commerce sales and optimizing inventory control. Skilled in supplier negotiation and team collaboration, leveraging bilingual communication to foster strong relationships and drive business growth.

Overview

6
6
years of professional experience

Work History

Director

ZC9 International Inc(Biggle Souvenirs& Gift Shop, Best Deal Shipping)
Edmonton, Canada
03.2023 - Current
  • Managed daily operations of retail and shipping business, ensuring exceptional customer service and efficient logistics.
  • Led team of employees through scheduling, training, and supervision for optimal store performance.
  • Maintained diverse product inventory, enhancing stock control systems to minimize shortages and overstock.
  • Managed Shopify-based online store, increasing e-commerce sales and expanding market reach beyond local traffic.
  • Cultivated long-term customer relationships through personalized service and tailored international shipping solutions.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Managed annual budgeting process, including forecasting and financial planning.

Detailer

Mobi Detailing
Edmonton, Canada
05.2020 - 09.2020
  • Detailing customer's vehicles with teammates.
  • Able to drive automatic and manual vehicles.
  • Have a clean driver abstract.

Clerk, Driver

Leng's Restaurant
Edmonton, Canada
01.2019 - 02.2020
  • Managed inbound and outbound phone calls with customers and business partners in a good customer service manner.
  • Helped with a range of office administrative work such as documentations and new employees training if needed.
  • Deliver food to the customer.

Education

Google Digital Marketing Certificate -

06.2023

Bachelor of Arts - Major in Art & Design Minor in Economics

University of Alberta
Edmonton, AB
12.2022

Google User Experience Certificate -

02.2022

ASDAN Certificate of Personal Effectiveness (Level 3) -

07.2016

Skills

  • Microsoft Office and MacOS
  • POS systems
  • Creative brainstorming
  • Customer service and support
  • Project management
  • Critical thinking
  • Problem solving
  • Team collaboration
  • Emotional intelligence
  • Class 5 driving license
  • Bilingual communication (Mandarin and English)
  • Financial planning strategies
  • Team leadership
  • Supplier negotiation
  • Business management
  • International business

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Director

ZC9 International Inc(Biggle Souvenirs& Gift Shop, Best Deal Shipping)
03.2023 - Current

Detailer

Mobi Detailing
05.2020 - 09.2020

Clerk, Driver

Leng's Restaurant
01.2019 - 02.2020

Google Digital Marketing Certificate -

Bachelor of Arts - Major in Art & Design Minor in Economics

University of Alberta

Google User Experience Certificate -

ASDAN Certificate of Personal Effectiveness (Level 3) -

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Zichen (Isaac) Qiao