Zichen Shen
Ottawa,ON
Summary
Proven track record of enhancing customer satisfaction through efficient route planning and timely deliveries at Amazon, coupled with exceptional service and teamwork at Mandarin Restaurant Franchise. Skilled in advanced planning and fostering positive customer relationships, demonstrating a blend of hard and soft skills vital for high-paced environments.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon
12.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Server
Mandarin Restaurant Franchise
09.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Certificate - Personal Support Worker
Algonquin College
Ottawa, ON12.2024
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Advanced planning
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Delivery Driver
Amazon
12.2022 - Current
Server
Mandarin Restaurant Franchise
09.2021 - 12.2022
Certificate - Personal Support Worker
Algonquin College
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