Ziana Mohammed
New Westminster,BC
Summary
Knowledge about maintaining inventories and handling custodial requirements of commercial building bathrooms, workspace and customer areas. Experienced team player with a strong service record, good organized skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
20
20
years of professional experience
Work History
Building Service Worker
SD41
10.2021 - Current
- Demonstrated a strong work ethic by consistently arriving punctually, completing tasks efficiently, and remaining flexible in adapting to changing priorities.
- Increased equipment lifespan through regular preventative maintenance checks on tools such as power washers and carpet cleaners.
- Enhanced building cleanliness by efficiently performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Maintained custodial building task schedule and adjusted hours or time schedule to accommodate workload.
- Assisted with the preparation and coordination of special events held within the building by setting up necessary equipment and furniture arrangements.
- Preserved the longevity of flooring materials through diligent care, including routine waxing, buffing, and polishing.
- Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
- Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Supervised supplies in inventory and submitted reorder requests.
Cashier
McDonald's Restaurant
06.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Specialist
London Drugs
01.2004 - 07.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Flight Support
Avex Flight Support
04.2007 - 10.2010
- Cleaning cabins
- Cleaning airplane after usage
- Vacuum/ Sweep interior of cabin
- Brush debris of the seats and pockets, re-arrange the seat belts
- Clean trash cans
- Clean washrooms and disinfect
- Arrange flight magazines, safety cards and sickness bags
- Clean galleys and lavatories
Education
Diploma - Medical Laboratory Assistant
CDI Collage
Burnaby07.2022
Certificate - Building Service Worker
Burnaby Community & Continuing Education
Burnaby, BC06.2021
License Certificate - Nursing Assistant
Mart Seacole Nursing Care Training
Sacramento, CA07.2017
Skills
- Strong Work Ethic
- Time Management Efficiency
- Power Tools
- Chemical handling competency
- First Aid Training
- Power washer
- Floor Maintenance Proficiency
- Auto-scrubber
- Custodial machine operation
- Chemical Handling
- Maintenance knowledge
- Sweeping and Mopping
- Adaptable and Flexible
- Hand and Power Tool Operation
Languages
English
Limited Working
Fiji
Full Professional
Hindi
Limited Working
Timeline
Building Service Worker
SD41
10.2021 - Current
Cashier
McDonald's Restaurant
06.2019 - 09.2021
Flight Support
Avex Flight Support
04.2007 - 10.2010
Customer Service Specialist
London Drugs
01.2004 - 07.2014
Diploma - Medical Laboratory Assistant
CDI Collage
Certificate - Building Service Worker
Burnaby Community & Continuing Education
License Certificate - Nursing Assistant
Mart Seacole Nursing Care Training