Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Additional Information
Timeline
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ZIAD ELAHWAL

Winnipeg,MB

Summary

Compassionate [Job Title] assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. as well as medication management.

Overview

9
9
years of professional experience

Work History

Senior Caregiver

Friendly Caregiver Services
06.2022 - Current
  • Ensured accurate medication management, enhancing patient safety and health outcomes
  • Introduced innovative care techniques that improved client independence and well-being
  • Provided empathetic support to families, guiding them through care options and resources
  • Passionately advocated for patient needs, leading to enhanced care standards and practices
  • Trained new caregivers through online training and in person shadowing
  • Cultivated strong relationships with patients and families, fostering a supportive community
  • Maintained meticulous patient records, ensuring all care needs were accurately tracked and met.

Audio Engineer

Freelance
01.2018 - Current
  • Authoritatively delivering high-quality audio mixes
  • Enthusiastically adapting to various music genres
  • Analytically assessing and adjusting sound elements
  • Increasing client satisfaction through innovative sound solutions
  • Enhancing project impact with meticulous audio detailing.
  • Developed customized audio solutions for clients in various industries including music, film, television, radio, and podcasting.

Waiter

Ali Baba Turkish Restaurant
07.2018 - 08.2018
  • Managed customer orders with precision and efficiency
  • Ensured top-notch service to patrons
  • Handled cash transactions meticulously.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Customer Service Representative

Virgin Megastore
02.2015 - 06.2016
  • Managed customer inquiries effectively, enhancing customer satisfaction
  • Successfully resolved 90% of customer complaints
  • Developed strong communication skills
  • Implemented solutions to reduce waiting time by 20%
  • Boosted store reputation through excellent service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science -

University Of Manitoba
Winnipeg, MB
07.2025

High School Diploma -

Camrbidge Highschool
Abu Dhabi, United Arab Emirates
08.2016

Skills

    • Medication Management
    • Relationship Building
    • Communication Skills
    • Problem Solving
    • Critical Thinking
      • Adaptability
      • Customer Satisfaction
      • Service Excellence
      • Resourcefulness
      • Problem Resolution

Languages

English
Native or Bilingual
Arabic
Full Professional

Personal Information

Title: CUSTOMER SERVICE REPRESENTATIVE

Additional Information

I also work as a singer/songwriter with over 500,000 streams across all platforms. I have gathered lots of traction around my city and across canada through my social media profiles. In addition to that I have appeared in numerous interviews and podcasts and I have sold out over ten shows in the past 4 years

Timeline

Senior Caregiver

Friendly Caregiver Services
06.2022 - Current

Waiter

Ali Baba Turkish Restaurant
07.2018 - 08.2018

Audio Engineer

Freelance
01.2018 - Current

Customer Service Representative

Virgin Megastore
02.2015 - 06.2016

Bachelor of Science -

University Of Manitoba

High School Diploma -

Camrbidge Highschool

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ZIAD ELAHWAL