Summary
Overview
Work History
Education
Skills
Languages And Technology
Achievements And Leadership
Timeline
Generic

Ziad Benhalima

Montreal,QC

Summary

Dynamic supervisor with a proven track record at Metro, excelling in operational management and team leadership. Enhanced efficiency through process optimization, resulting in significant cost reductions. Adept at resolving complex customer issues while fostering a collaborative team environment. Strong analytical skills complemented by exceptional customer service abilities.

Overview

4
4
years of professional experience

Work History

Superviseur

Metro
Ville D'Anjou, QC
12.2022 - Current
  • Supervision d'une équipe de 10+ employés et gestion des opérations quotidiennes du magasin.
  • Optimisation des processus pour accroître l'efficacité et réduire les coûts opérationnels.
  • Veille à la satisfaction des clients et à la gestion des retours et réclamations complexes.
  • Trained new employees on safety procedures and operational standards.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Caissier

Metro
Ville D'Anjou
06.2022 - 12.2022
  • Gestion des transactions financières en garantissant l'exactitude des comptes et des encaissements.
  • Participation aux inventaires et à la vérification quotidienne des flux monétaires.

Employé Polyvalent

Tim Hortons
Ville St-Léonard, QC
06.2021 - 09.2021
  • Contribution à la gestion des stocks et au suivi des commandes pour assurer un approvisionnement constant.
  • Interaction avec les clients pour renforcer la fidélité et optimiser l'expérience utilisateur.
  • Prepared and served food and beverages to customers efficiently.
  • Maintained cleanliness and organization of work area during shifts.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Followed safety and hygiene standards while handling food products.
  • Provided friendly customer service, addressing inquiries and concerns promptly.

Education

DEC - Cinéma et Communication

Dawson College
Westmount, QC
06-2025

BBA - Digital Marketing

ESG-UQAM
Montreal, QC

Skills

  • Operational management
  • Team collaboration
  • Data analysis
  • Public speaking
  • Staff management
  • Analysis and resolution
  • Customer service
  • Team leadership

Languages And Technology

Français (langue maternelle), Anglais (courant), Maîtrise des outils MS Office (Excel, Word, PowerPoint), logiciels de caisse et de gestion

Achievements And Leadership

  • Sélectionné comme jury du Prix collégial de la littérature française (2024), démontrant des compétences analytiques et décisionnelles.
  • Expérience en bénévolat au secondaire, incluant l'organisation d'événements et le soutien aux initiatives communautaires.

Timeline

Superviseur

Metro
12.2022 - Current

Caissier

Metro
06.2022 - 12.2022

Employé Polyvalent

Tim Hortons
06.2021 - 09.2021

DEC - Cinéma et Communication

Dawson College

BBA - Digital Marketing

ESG-UQAM

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Ziad Benhalima