Zi Yin
Aurora
Summary
Chemical sales professional in the paper-making industry with proven track record in enhancing customer experiences and driving sales growth. Skilled in managing customer relationships and resolving process upsets efficiently. Known for strong teamwork capabilities and adaptability in dynamic environments. Proficient in customer service and sales strategies.
Overview
6
6
years of professional experience
Work History
Senior Sales Service Associate
Solenis
05.2024 - 02.2025
- Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
- Aided in the management of over $20M accounts.
- Facilitated cross-functional collaboration between departments to address client concerns efficiently and to maintain high-quality service standards.
- Developed product proposals as well as conducted presentations to educate potential clients on features and benefits, leading to informed decision-making.
- Organized product training sessions for new team members, ensuring a thorough understanding of key features and the importance of it in the paper-making process.
Sales Associate
Solenis
09.2022 - 05.2024
- Optimized chemical dosages while maintaining machine performance and paper quality.
- Updated stakeholders through report-writing as well as presentations to ensure communication were made in timely fashion to all stakeholders.
- Monitored machine wet-end parameters through lab testing to optimize production and to notice abnormalities.
- Managed inventory successfully without causing run-out situations.
- Helped with troubleshooting when machine experienced upsets.
- Built relationships with customers to encourage repeat business.
Process Engineer Co-op
Atlantic Packaging New Forest Mill
08.2021 - 09.2022
- Developed key documentation, such as PFD, to help in process optimization
- Experience in chemical trials (e.g
- GPam, retention and drainage aid), made aware to the operators the function of the chemicals
- Monitored machine parameters and made suggestions to improve paper quality
Private Tutor
Momento Intelligence
08.2019 - 04.2021
- Taught Mathematics and Physics
- Improved students’ understanding of concepts and theories as well as implementing them to real life problems
Education
Bachelor of Science - Chemical Engineering, Bioengineering
University of Toronto
Toronto, ON04-2023
Skills
- Problem-solving skills
- Data analysis
- Organization
- Multi-tasking strength
- Cross-functional teamwork
- Microsoft Word, Excel, PowerPoint, Visio
- MATLAB
- Aspen Plus
- AutoCAD
- Python
- Java
- Chemistry lab techniques
- Valid driver's license
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Sales Service Associate
Solenis
05.2024 - 02.2025
Sales Associate
Solenis
09.2022 - 05.2024
Process Engineer Co-op
Atlantic Packaging New Forest Mill
08.2021 - 09.2022
Private Tutor
Momento Intelligence
08.2019 - 04.2021
Bachelor of Science - Chemical Engineering, Bioengineering
University of Toronto
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