Zi Liang
South San Francisco
Summary
Dynamic Registered Dental Assistant with a proven track record at a leading dental practice, excelling in patient education and appointment scheduling. Recognized for enhancing patient flow and compliance with safety protocols. Strong team collaborator with exceptional time management skills, committed to delivering outstanding service and improving patient satisfaction.
Overview
21
21
years of professional experience
Work History
Registered Dental Assistant
11.2016 - Current
- Assisted in patient preparation and provided chairside support during dental procedures.
- Managed sterilization of instruments and maintained compliance with safety protocols.
- Educated patients on post-operative care and oral hygiene practices.
- Scheduled appointments, coordinated patient flow, and ensured timely service delivery.
Customer Service Representative
06.2004 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume calls, ensuring timely responses to customer needs and concerns.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Developed training materials for new hires, streamlining onboarding processes and improving team efficiency.
Education
Associate of Science - Dental Assistant Program
City College of San Francisco
San Francisco, CA06-2008
Skills
- Time management capabilities
- Oral hygiene education
- Electronic charting
- Detail-oriented mindset
Timeline
Registered Dental Assistant
11.2016 - Current
Customer Service Representative
06.2004 - Current
Associate of Science - Dental Assistant Program
City College of San Francisco