Zhya Ghani
Coquitlam,BC
Summary
Proven professional with a history at GoGo Speedy, adept in route planning and customer service. Excelled in reducing customer complaints through effective communication and problem-solving. Demonstrated leadership in managing high-stress situations, ensuring timely deliveries. Skilled in both team coordination and working independently, showcasing exceptional time management and decision-making abilities.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Delivery Courier
GoGo Speedy
01.2025 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Dispatcher
Yellow Bird Movers
09.2020 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
Bachelors - Psychology
Simon Fraser University
Burnaby04-2028
GED -
Centennial Secondary School
Coquitlam06.2024
Skills
- Consistent Punctuality
- Deadline adherence
- Valid Driver's license
- Customer service
- Working independently
- Time management
- Problem-solving
- Heavy lifting
- Load organization
- Route planning
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
Kurdish
Native or Bilingual
Spanish
Elementary
Timeline
Delivery Courier
GoGo Speedy
01.2025 - Current
Dispatcher
Yellow Bird Movers
09.2020 - Current
Bachelors - Psychology
Simon Fraser University
GED -
Centennial Secondary School
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