ZHUYUAN LIU
Toronto,ON
Overview
5
5
years of professional experience
Work History
Study Abroad Program Assistant
La Promesse
02.2024 - Current
- Provided excellent customer service to students and staff at front desk, addressing inquiries and concerns promptly.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Coordinated with academic advisors at home institutions to ensure that courses taken while studying abroad were properly credited towards degree requirements upon return.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members, fostering collaboratives and supportive work environment.
- Evaluated about 30 client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Operating & Marketing
MonsterBento Flora Company
03.2021 - 04.2022
- Fully responsible for brand's online new media operations, including but not limited to Xiaohongshu, Douyin, Weibo, WeChat and other Chinese publicity, customer appointments and post-user experience follow-up
- Cold start the Xiaohongshu account, and the number of fans has increased by more than 1500 within two months, the number of fans of Weibo account has tripled
- The user conversion rate of all social platforms is around 30%
- Participate in weekly flower art event planning, poster design, material purchase, post-production photo retouching and video editing
- Participate in the planning and marketing of brand cooperation activities, including flower art and landscaping for JD.com X Moutai tasting Event, Diptyque event venue decorate and Wishbone handmade soap, etc
- Flower art travel planning, air ticket accommodation and other funding planning and communicate with local leader of event and other work.
Recruiting & Student Assistant
Tailor Education Company
04.2019 - 07.2019
- Analyze and explore customer needs and participate in students' college applications and daily study follow-up to maintain good interactive atmosphere with customers
- Helped more than 20 students apply to American universities and liberal arts colleges
- Assist teaching group to recruit new teachers, mainly to examine their language expression ability and ability to adapt to emergencies.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Facilitated a positive learning environment by providing support services to students with disabilities or accommodations needs.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Developed more than 10 tailored presentations for prospective students and parents highlighting program benefits and resources.
- Established strong relationships with local schools and community organizations to promote awareness of the institution''s offerings.
Education
Master of Arts - Financial Accountability
York University
Toronto, ON2023
Bachelor of Arts - Management And Human Organization
Indiana University Bloomington
Bloomington, IN2021
Bachelor of Arts - Accounting
University of Evansville
Evansville, INSkills
- Cultural Adaptability
- Customer relations and communications
- Microsoft Office
- Schedule Management
- Social media knowledge
- Multilingual Proficiency
- Documentation Management
- Student Recruitment
Languages
English
Chinese (Mandarin)
Timeline
Study Abroad Program Assistant
La Promesse
02.2024 - Current
Operating & Marketing
MonsterBento Flora Company
03.2021 - 04.2022
Recruiting & Student Assistant
Tailor Education Company
04.2019 - 07.2019
Master of Arts - Financial Accountability
York University
Bachelor of Arts - Management And Human Organization
Indiana University Bloomington
Bachelor of Arts - Accounting
University of Evansville
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