ZHU ZHU
North York,ON
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teaching Assistant
XinDongFang
HangZhou, ZheJiang
01.2022 - 12.2022
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Participated in professional development workshops related to teaching techniques.
Customer Service Representative
JiaWen animal hospital
HangZhou , ZheJiang
01.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Receptionist
ZheJiangRBTea Catering Management Co. Ltd
HangZhou, ZheJiang
01.2020 - 12.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ON06-2025
Skills
- Behavior Management
- Administrative Support
- Office Management
- Customer Support
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- Lean Six Sigma White Belt Certification - Various Providers.
- Water Treatment Operator Certification (WTOC) - Association of Boards of Certification.
Timeline
Teaching Assistant
XinDongFang
01.2022 - 12.2022
Customer Service Representative
JiaWen animal hospital
01.2021 - 10.2021
Receptionist
ZheJiangRBTea Catering Management Co. Ltd
01.2020 - 12.2020
Bachelor of Arts - Political Science
University of Toronto
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