Zhonghui Qiu
Richmond,BC
Overview
2
2
years of professional experience
Work History
Waitress
Golden Time
04.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
Yuan's Hot Pot
01.2024 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bookkeeper
1326141 BC LTD
08.2022 - 01.2024
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Provided support during audits by supplying requested documentation promptly and accurately.
Waitress
Tasty Secret Restaurant
04.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Bachelor of Arts - Leadership And Management
Trinity Western University
Richmond, BC12.2022
Diploma - Hospitality Management
Vancouver Premier College
Vancouver, BC04.2020
No Degree - Visual Effects
Vancouver Film School
Vancouver, BC03.2019
Skills
- Team Collaboration
- Hospitality service expertise
- Service prioritization
- Order Accuracy
- Menu Memorization
- Audio and Visual Effects
- Graphics design
- Film editing
- Post-production knowledge
- Audio post-production
Languages
English
Chinese (Mandarin)
Timeline
Waitress
Golden Time
04.2024 - Current
Waitress
Yuan's Hot Pot
01.2024 - 03.2024
Waitress
Tasty Secret Restaurant
04.2023 - 07.2023
Bookkeeper
1326141 BC LTD
08.2022 - 01.2024
Bachelor of Arts - Leadership And Management
Trinity Western University
Diploma - Hospitality Management
Vancouver Premier College
No Degree - Visual Effects
Vancouver Film School