Zhonghan Sun
La Habra
Overview
7
7
years of professional experience
Work History
Front Manager
Haidilao Hotpot
Seattle
09.2023 - 06.2025
- Supervised daily operations to ensure smooth service flow at hotpot restaurant.
- Trained and mentored staff on customer service and food safety standards.
- Managed inventory levels to maintain stock for kitchen and dining areas.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Assisted in the hiring process by interviewing potential candidates for open positions.
- Developed customer loyalty programs to reward repeat customers.
Server
Haidilao Hotpot
Irvine
05.2022 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional customer service in a fast-paced hotpot restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted guests with menu selections, including dietary restrictions and preferences.
- Greeted customers, answered questions, and recommended specials to increase profits.
Assistant
Young's food supply
City Of Industry
01.2018 - 03.2022
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Gathered and sorted data for reports and files.
- Stocked inventory and ordered office and kitchen supplies.
- Navigated delivery routes efficiently to ensure timely package arrivals.
Education
Bachelor of Arts - Accounting
California State University, Fullerton
Fullerton, CA08-2023
Skills
- Inventory management
- Customer service
- Microsoft Office
- Data entry
- Supply restocking
- Team collaboration
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Korean
Limited
Timeline
Front Manager
Haidilao Hotpot
09.2023 - 06.2025
Server
Haidilao Hotpot
05.2022 - 09.2023
Assistant
Young's food supply
01.2018 - 03.2022
Bachelor of Arts - Accounting
California State University, Fullerton